E-Commerce Manager, Douyin Kol, L’Oréal Paris

In respect with the brand / division model, increase brand’s online & multi-channels turnover, setting out the distance-selling strategy for a given clientele, ensuring incubation of new businesses & brand growth in the business market (e-commerce, m-commerce…), in line with brand’s identity and objectives. - Define e-commerce development & strategic roadmap: Identify and experiment on-line retail opportunities in line with brand’s positioning and objectives (including e-boutiques, e- retail and e-tail, mobile commerce, social commerce…) - Drive sales, ensure profitability and growth of the e-boutiques, e-retail/e-tail sites if relevant - Build a strategy to optimize traffic using all levers (media, search, social, partnerships…) and ensure cross-channel synergies - Monitor the customer experience and purchase path to improve purchase rate (frequency, conversion, average order size) on all devices (web, mobile…) and provide data expertise to deploy & adapt the strategy - Track and measure site & Business performance to increase programs ROI - Set-up and optimize orders, payment, delivery with Supply Chain (internal/external) & finance </div