Senior Manager – E-Commerce

Apply for this position apply now the job The Senior Manager – E- commerce is fully accountable for the end-to-end commercial performance, P&L delivery, and scalable growth of the Group’s e-commerce and marketplace business. The role leads E-Commerce technology, CMS, and last-mile operations, and works in strong strategic alignment with Digital & Offline Marketing team to drive profitable traffic and conversion growth. Job Description 1. E-commerce P&L ownership Own full E-commerce and marketplace P&L (revenue, gross margin, contribution margin) Deliver annual and quarterly revenue and profitability targets Develop commercial forecasts, budgeting, and demand planning Identify and unlock new revenue streams (bundling, exclusives, drops, marketplace growth) Drive key commercial levers: traffic, conversion rate, AOV, repeat rate, CLV Provide structured performance dashboards and business updates to leadership 2. Marketplace Strategy and Expansion Identify, onboard, develop and execute marketplace expansion strategy across Saudi Arabia, India, and GCC markets for our in-house brands Own pricing strategy, assortment planning along with the brand managers, and overall marketplace profitability Build scalable cross-border/local fulfilment models Ensure compliance with operational, financial, and regulatory frameworks in the respective countries 3. E-commerce Technology and Platform Governance Lead the E-commerce technology roadmap in partnership with the E-commerce Tech team constituting the internal and external engineering team Oversee CMS governance, on-site merchandising, catalog management, and site optimization Drive enhancements in UX, site speed, search, personalization, and checkout performance Constantly validating and improving integration between frontend, backend systems, ERP, and marketing platforms 4. Operations and Last-Mile Excellence Oversee fulfilment operations and last-mile delivery performance Monitor SLAs, return rates, refund cycles and customer satisfaction metrics Improve overall operational efficiency with the aim of reducing fulfilment time to flat 2 hours across all cities we operate. Align inventory planning with brand managers/coordinators Maintain premium service standards aligned with brand positioning by strengthening our own internal delivery fleet 5. Performance & Growth Alignment Align with Digital Marketing Manager & the performance marketing agency on traffic acquisition strategy and CAC targets Improve ROAS and contribution margin benchmarks Ensure marketing investments support profitability objectives Collaborate on funnel optimization and conversion growth initiatives 6. Analytics & Governance Define and govern unified KPIs across e-commerce and marketplace Track contribution margin, CAC, LTV, inventory turns, and return ratios Drive a structured test-and-learn culture Translate data into clear commercial action plans 7. Marketing & Creative Align the E-commerce trading calendar with the marketing team to ensure synchronized campaigns launches, product drops, and promotional initiatives Define and brief all creative requirements such as on-site & off-site banners, CRM, logo skinning, aligning with the trading calendar 8. Team Leadership and Cross-Functional Alignment Lead and develop: E-commerce Tech Manager & Assistant Tech Manager CMS Team Last Mile/Fulfilment Team Build & nurture a proactive, ownership-driven, and execution-focused culture Establish clear accountability frameworks and measurable KPIs Work closely with the Digital & offline/Content Marketing Manager & creative/performance marketing agency to ensure commercial coherence profile 8 to 10+ years of progressive experience in E-commerce and digital retail Experience working with reputable, structured, or high-growth E-commerce businesses Proven ownership of E-commerce P&L with demonstrated revenue and margin growth Track record of scaling E-commerce and/or marketplace businesses across markets Strong commercial acumen with deep understanding of contribution margin, CAC, LTV, and profitability levers Experience managing tech, CMS, operations, and cross-functional teams Marketplace expansion experience across GCC, Saudi Arabia, and/or India preferred Mature, commercially assertive leader with strong execution discipline Data-driven decision-maker with strong analytical capability UAE-based candidates preferred, however open to overseas candidates with relevant exposure