Aimé Leon Dore is looking for a Team Lead to join the team in Los Angeles reporting directly to Retail Management. This position will be responsible for delivering a premium customer experience, a premium employee experience and implementing programs & processes to ensure the successful operation of the LA Flagship. Duties & Responsibilities • Sales & Experience: • Delivers exceptional customer service at all times. • Take Lead on hosting VIP clients. • Ensure the store remains clean and presentable at all times while referencing checklists daily. (cleanliness, smell, sound & appearance) • Ensure that the Brand Ethos is protected as well as spoken about in the correct manner across the sales floor. • Handling difficult customer interactions in a responsible, educated manner. • Operations: • Upholds order and structure of Retail Team and supervises the sales floor as needed. • Responsible for upholding brand language, styling guidelines, and all Aimé Leon Dore Values. • Delivery of daily performance reports to senior management team. (DOR,SM,ASM) • Implement cross-training of employees and assist managers to maintain productivity at all times • Assist Management with the overall store operation and environment to achieve sales, service and customer satisfaction goals. • Monitor all lunch breaks to ensure the store is not vulnerable when associates are on break. • Review and evolve existing processes to improve operational efficiencies. • Door Host: • Be a brand ambassador at the door and exhibit a friendly and outgoing attitude whilst delivering a best-in-class customer experience. • Manage store traffic and communicate with customers at the door about our virtual queue. Retail Training / Continuous Improvement: • Exhibit a high degree of professional maturity and lead by example. • Create team spirit and cultivate an environment where team members are recognized as valued contributors to the overall success of the flagship. • Provide guidance and feedback to help associates strengthen specific knowledge/skill areas. Qualifications • A Bachelor's Degree and/or 1 years retail experience, or 3 years retail experience in lieu of a degree. • A minimum of 2 years experience in Retail. • Experience with retail operations, planning and sales strategy. • Extensive experience and abilities to lead the delivery of high level customer service. • Above average communication, collaboration and delegation skills as well as good decision making abilities in high pressure situations. • Ability to build, lead and manage high performing teams. • Ability to support conflict resolution, employee coaching and counseling. Salary Range: $24.00 - $26.00 per hour Aimé Leon Dore is from Queens, NY. With a strong focus on simple yet powerful design, we are driven to create timeless work by portraying an aesthetic that is uniquely our own.