Aimé Leon Dore is looking for a polished, customer-focused Concierge Associate to serve as the first point of contact for guests, providing a personalized, seamless, and memorable experience. The ideal candidate will anticipate customer needs, offer tailored services, and support store operations while delivering the highest level of service. Duties and Responsibilities • Hosting / Traffic Management • Greet and welcome all guests in a warm, professional, and engaging manner. • Manage the traffic of the retail space / occasionally checking in on the experience within Café Leon Dore • Responsible for advising on opportunities to increase / manage traffic. • Manage the wait list and proactively communicate accurate waiting times • Ensuring and gauging capacity levels are met within the store at all times — knowing and communicating when to decrease or increase traffic • Be a Brand Ambassador for all things ALD, leaning into the styling and brand values. • Monitor store appearance and ensure the front-of-house environment is immaculate and welcoming. • Offer local knowledge, including nearby amenities, restaurants, and attractions. • Collect and relay customer feedback to improve service quality. • Taking accountability of when anything needs maintenance and retouching. This should be communicated to management immediately. (Planters broken, doors not locking, paint retouches, pest control, etc.) • Client Experience • Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness • Must be courteous and gracious, maintaining a professional and positive demeanor at all times • Speak to standard Q&A regarding menus, hours of operation and amenity availability/pricing and comfortable reaching out for support to ensure all inquiries are addressed and in a timely matter • Engaging in proper and positive communications with guests throughout greeting, seating, and departure experiences, and as otherwise may be needed • Being able to kindly ask that guest not sit on any outside areas and not block the sidewalk if waiting • Ensuring (with the assistance of lounge staff) the sidewalk, storefront, and planters are not blocked / occupied. • Assisting with online returns at the door with hospitality and professionalism (starting online returns from door device) • Community • Build relationships with members, F&F/VIP and guests and communicate any red flags and positive feedback to management to assess • Being able to gauge potential VIP / F&F guest’s entry • Assist VIP clientele with white-glove services such as personal shopping, gift wrapping, or delivery coordination. • Manage the wait list during any activations / brand partnership events, continuing to build on community and taking care of VIP / F&F attendees. Qualifications • 3+ years of experience in luxury retail, hospitality, or high-touch client service environments with demonstrated excellence in guest experience delivery. • Strong presence and emotional intelligence, with the ability to read the room, anticipate guest needs, and manage dynamic traffic flow with composure. • Proven experience supporting VIP, high-profile, or discerning clientele with discretion and professionalism. • Exceptional verbal communication skills and the ability to represent the brand with confidence, warmth, and polish. • Strong judgment and decision-making capabilities, particularly in capacity management and guest prioritization. • Deep appreciation for brand storytelling, styling, and experiential retail environments. • Meticulous attention to detail with a commitment to maintaining an elevated, immaculate front-of-house presentation. • Comfortable utilizing digital tools and POS systems to support operational efficiency. • Ability to thrive in a fast-paced, high-volume setting while maintaining a calm and welcoming demeanor. • Flexible availability, including evenings, weekends, and key brand activation periods. Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands • Must be able to work on your feet for at least 8 hours • Must be able to work all operational hours • Fast paced movements are required to go from one part of the space to others • Must be able to move, pull, carry, or lift at least 40 pounds • Occasionally kneel, bend, crouch as required Salary Range: $24.00 - $27.00 per hour Aimé Leon Dore is from Queens, NY. With a strong focus on simple yet powerful design, we are driven to create timeless work by portraying an aesthetic that is uniquely our own.