Senior Operations Controller (H/F)

Qui sommes-nous ? Une Maison de Haute Joaillerie forte d'un héritage fort qui promeut un savoir-faire d'exception dans un environnement enchanteur et créatif. Notre Maison recherche des talents qui contribuent au développement et à la transmission de leur expertise avec soin et sans compromis. Chez Van Cleef & Arpels, vous serez entouré d'experts passionnés et contribuerez à de nombreux projets innovants, permettant à notre Maison de se réinventer régulièrement. Chez Van Cleef & Arpels, nous sommes fiers d'embaucher des talents issus d'horizons et d'expériences variés. Nous sommes convaincus que lorsque la diversité et l'inclusion sont pleinement acceptées et encouragées, la créativité et le savoir émergent pour atteindre l'excellence. Based in Geneva ARE YOU A GOOD MATCH? You have a strong and relevant financial background. You act as a business partner with excellent communication skills. You have a team player attitude, and you like to work with different kinds of teams. Proactive and very agile, you like to propose in a challenging and innovative environment. You are structured, rigorous, problem-solving oriented and have good analytical skills. You have good IT knowledge (Excel and PowerPoint, BI). You speak French & English fluently WHAT ARE OUR EXPECTATIONS? The Senior Operations Controller is a strategic finance partner supporting the Operations departments. He/she drives financial planning, reporting, and performance analysis across operations, while supporting transversal topics such as costing, margin analysis, CAPEX and digital transformation. He/She will also have the mission of establishing, developing and leading the new Customer Service Controlling activity. He/She will report to the Operations Performance Controlling Senior Manager. In this function, you will: Business Partner Operations - Act as the financial business partner to Operations departments (Stones, Purchasing, Innovation, Logistics, etc.) - Produce and analyze consolidated reporting for Operations departments - Ensure reliability and ownership of financial data - Deliver insightful analysis on performance, trends, and risks Operations & Métiers Reporting - Consolidate all financial information related to Operations & Métiers department - Ensure data quality, participate in data collection process improvement - Participate in the elaboration of a "control tower" view of the Operations & Métiers department Controlling leadership for Customer Service - Establish, develop, and lead the controlling function for the Customer Service division, which is currently non-existent in close collaboration with our Retail Customer Service department - Define and implement comprehensive financial planning, budgeting, forecasting, and reporting processes specifically tailored for Customer Service. - Provide in-depth financial analysis of Customer Service performance, identifying trends, risks, and opportunities to support strategic decision-making. - Define and monitor KPIs for Customer Service, ensuring the achievement of financial objectives. B&O and Purchases Controlling - Establish, develop and lead the controlling of the O&M Real Estate cost by ensuring a full understanding of our costs, making sure benchmarks and best practices are clear for stakeholders - Be the single-entry point of contact for Indirect Purchases, both for VCA and Group Controlling Digital & Reporting Transformation - Drive reporting improvements and automation initiatives - Participate in deployment of reporting tools (e.g., Looker, dashboards) - Anticipate business needs and propose innovative solutions MORE THAN A JOB...We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with training on our history, our know-how and our creations. THE RECRUITMENT PROCESS Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Controlling Manager then the Controlling Director. Otherwise, you will receive an email to inform you that your application has not been successful.