Senior Client Advisor - Sloane St

Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world’s finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence As a Senior Client Advisor, you will consistently exceed client expectations through a personable and engaging approach, driving both individual and team success through exceptional qualitative and quantitative results. • Consistently achieve individual and team objectives, taking accountability for sales results while actively supporting colleagues to drive collective success. • Deliver an exceptional client experience by thoughtfully greeting, listening to, assisting, advising, and ultimately exceeding expectations. • Deeply understand and confidently share our brand history and heritage. • Showcase our product categories through expert knowledge to cross and upsell. • Engage with diverse clients, effortlessly putting them at ease to build long-lasting, meaningful relationships. • Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc. • Develop and grow your client book, maintaining accurate client profiles using company systems. • Demonstrate sales leadership and advanced clienteling skills, leveraging all available tools to nurture existing clients, acquire new profiles, and build long-term relationships. • Act as a collaborative team member, actively contributing to store-wide activities and shared objectives. • Support with Visual Merchandising in accordance with Loro Piana guidelines. • Maintain pristine product presentation and organization across both front and back-of-house areas. • Support with inventory management and ad hoc back of house tasks. • Follow the company’s policies and procedures including Loro Piana’s standards in terms of grooming and behaviour. • Support management in developing the team by acting as a mentor and a guide for new joiners Proven experience in a similar retail environment. Client-centric mindset with a passion for consistently exceeding expectations. Proven track record of achieving individual targets and contributing to collective team results. Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members. Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit. Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio. Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset. Deeply passionate and knowledgeable about our products and the luxury industry. Committed team player with a strong collaborative approach across key stakeholders. Fluent in English (spoken and written); proficiency in additional languages is a plus.