Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. L'associé aux ventes est l'ambassadeur de première ligne de la marque Coach. Vous offrirez une expérience d'achat personnalisée et de qualité, vous atteindrez vos objectifs de vente personnels et ceux du magasin, et vous soutiendrez les opérations quotidiennes du magasin. Ce rôle associe le service de vente au détail de luxe, la vente omnicanale et la collaboration d'équipe pour renforcer la fidélité à la marque et les revenus. Principales responsabilités • Représenter Coach en tant qu'ambassadeur de la marque, conformément aux normes du Coach Guide to Style and Service . • Établissez des relations durables avec vos clients grâce à un style personnalisé, à une expertise en matière de produits et à des conseils de mode. • Stimulez les ventes grâce à des ventes croisées, des ventes incitatives et des recommandations personnalisées. • Utilisez des points de vente mobiles, des outils de gestion de la clientèle et des plateformes de vente sociale (y compris des vidéos de courte durée) pour collecter des données et encourager les achats répétés. • Élaborez et exécutez des plans de vente personnalisés ; atteignez ou dépassez les KPI individuels et d'équipe. • Trouvez de nouveaux clients, entretenez des relations et effectuez un suivi pour conclure des ventes. • Maintenez une grande énergie sur le terrain, gérez plusieurs clients et adaptez les techniques de vente aux besoins de l'entreprise. • Effectuez les tâches opérationnelles quotidiennes (encaissement, traitement des stocks, réapprovisionnement, commercialisation visuelle) tout en respectant les normes de service. • Maintenez la surface de vente et l'entrepôt propres, organisés et approvisionnés ; respectez les politiques de vente au détail, les points de vente et les procédures de protection des actifs. • Traitez efficacement les transactions (achats, retours, échanges, ramassages en ligne). • Soutenez les cycles d'inventaire : recevez les expéditions, stockez les rayons et gérez le mouvement des produits. • Assister les coéquipiers dans les domaines fonctionnels, selon les besoins. • Favorisez un environnement collaboratif basé sur la confiance ; encouragez la performance de l'équipe. • Participez à des initiatives de marque, à des programmes de formation et à des activités d'inclusion. • Accueillez les commentaires, adaptez les comportements et maintenez une attitude calme et professionnelle. Qualifications requises • Plus d'un an d'expérience dans la vente (commerce de luxe de préférence) ; connaissance des tendances de la mode et de la concurrence. Une combinaison de formation et d'expérience sera considérée comme une expérience • du • fonctionnement des points de vente, des compétences informatiques de base (iPad/ordinateur portable, point de vente mobile), l'utilisation d'un talkie-walkie et la capacité de lire des feuilles de prix/version. • Capacité de travailler à un rythme rapide • Bonne maîtrise de l'anglais. • Expérience dans le commerce de détail de luxe, connaissance des réseaux sociaux, expérience des achats en direct ou des démonstrations vidéo, compétences en matière de clientèle et d'acquisition de données. (Souhaité) • Capacité à travailler dans un environnement dynamique, • solide maîtrise de l'anglais. (pour l'UE) Horaire : Possibilité de travailler selon un horaire flexible pour répondre aux besoins professionnels, y compris les nuits, les week-ends, la haute saison et les jours de grande affluence (y compris, mais sans s'y limiter, les jours fériés ). Remarque : Ce document ne constitue qu'un échantillon des tâches et responsabilités du poste et ne comprend pas une liste exhaustive de toutes les exigences de performance. What Coach can offer you: • An inclusive, innovative, and fun working environment • Internal mobility & career progression • 1 paid volunteering day per year and opportunities to volunteer with global projects. • Learning & development opportunities with our Ambassador Programme • Regular social events • Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils. • Attractive employee discount • Compelling incentive programme Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc . Base Pay Range: 19.500,00 € - 24.000,00 € The salary range shown represents the full-time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part-time roles, the salary will be pro-rated based on contracted hours. Actual compensation will be determined using objective, job-related criteria.

Sales Associate