Sales Ambassador - Marc Jacobs - Serravalle

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Ambassador to join the team based in Serravalle. As a Sales Ambassador for our new Serravalle store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity. Brand Ambassador • Excite and install passion and pride for the brand. • Embody the brand image for customers and the store team and have a strong understanding of the brand DNA. • Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines. General Store VM/ Client Management • Reflect the visual merchandising guidelines promoting the brand image. • Enhance customer service standards in store to ensure the best client journey. Sales/ Business Monitoring • Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand. • Build and maintain a relationship with them. • Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets. • Process the sale in a confident and professional manner. • Gather the client’s CRM details to enlarge your client book. • Drive your product knowledge by keeping up to date with fashion trends. • Update yourself on all product lines through research. • Ensure all Company policies and procedures are attended. • Support control and management of stock. A minimum of 2 years’ experience in sales in a luxury, high fashion environment Experience in selling RTW / LG Passion for fashion and sales A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience Excellent personal presentation – a Marc Jacobs Brand Ambassador Understanding of Retail KPIs A fluent level in English is essential and additional languages are an advantage