Retail Business Manager - East, Aesop, Shanghai

Main responsibilities Upholds & demonstrates Aesop brand identity & values. Drives excellence in store environment, product presentation, & team presentation across their portfolio. Partners with marketing & VM & puts forward recommendations to deliver on brand strategy. Stays up to date with Aesop's positioning in the marketplace, shares insights & proposes appropriate actions across their portfolio. Acts as a conduit between head office & retail & cascades communications in an effective and timely manner. Plans & conducts regular & purposeful store visits. Considers the environment, local community & commercial outcomes in all business decisions. Optimize inventory management, proactively seizes opportunities & mitigates risk. Upholds compliance & integrates into workflow for self & team. Prioritizes the customer in decision making. Drives optimal productivity & customer outcomes through diligent management of portfolio scheduling. Partners with Training & Performance to grow team capability in line with portfolio & business goals. Holds self & others accountable to consistently deliver positive customer experience. Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio. Delivers on portfolio goals & targets. Integrates observation, review & analysis of portfolio & team performance into daily workflow. Leads proactive development of self & team through training, coaching & feedback. Manages portfolio recruitment and builds dynamic portfolio development & succession plans. Promptly engages in performance recovery. Job Requirement: Bachelor degree or above At least 10 years working experience in retail or customer service industry More than 3 years multiple store management experience Good customer service sense Sales driven Good Cross-function communication skill Good influencing skill </div