People Link Analyst (12:00 PM - 9:00 PM Shift) Hello, we’re L’Oréal! We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for. A Day in the Life As a People Link Analyst , you will be a key driver in shaping a more efficient and user-centric HR experience. This is not just an operational role, you are a change agent, using data and insights to identify opportunities, streamline processes, and elevate how we support our employees. Champion Service Excellence: You will be the trusted first point of contact for employee HR queries across the region,andensure every ticket is resolved with precision and care, providing a seamless experience.While providing essential support for employee queries, your goal will be to understand the "why" behind each interaction. You will collaborate with HR specialists and country teams to not only resolve issues but also to co-create and implement improved, scalable solutions. Transform Data into Actionable Insights: This role goes beyond daily tasks. You will analyze query trends and operational data to uncover patterns andidentifyprocess bottlenecks.You’llbe responsible formaintainingand tracking thedashboards that translate this data into clear insights for HR leadership, making a direct impact onprocess improvement. Be a Catalyst for Improvement: You will act as a change agent, using your analysis to propose and implement more efficient ways of working. By tracking recurring questions andidentifyingknowledge gaps, you will enhance our internal knowledge base (FAQs, articles) to empower employees andHR team toreduce manual effort. Collaborate to Build Better Solutions: You will work in close partnership with other HR specialists (Operations, Payroll,TA etc) and country HR teams. Your role is not just to resolve complex cases together, but to use these opportunities to co-create and implement scalable solutions that improve the employee experience for everyone. We Are Looking For We are looking for a curious and analytical thinker with a passion for efficiency and process improvement. You are not satisfied with the status quo, you are constantly seeking better, smarter ways to work and enjoy using data to build a case for change. You're a great match if you have: A solid background in a centralized HR operations role within a large-scale, process-driven organization. Advanced skills in case management systems (e.g., ServiceNow) and HRIS platforms (e.g., SuccessFactors). A collaborative spirit, with experience working effectively across different HR functions. A proactive and resilient mindset, capable of balancing analytical projects with the need to ensure operational stability. A proven ability tohave basic analytical skills,managedashboards, and translate insights into actionable improvement plans. What’s In It For You A place for you to leave your comfort zone and grow beyond your potential (here,you’llbe encouraged to try new things and take risks!) Real responsibility from day 1,there’sno sitting on the sidelines at L’Oréal. An environment where people of every ethnicity, social background, age, religion,genderand sexual orientation as well as people with disabilities are accepted, can speak up, willthriveand are celebrated! A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make concrete difference. Who We Are L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Today, L’Oréal includes over 9k experts in beauty tech, digital, data and e-comm and is constantly growing. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. To achieve this ambition, L’Oréal continues to recruit diverse, innovative, skilled, and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications, and Infrastructure. Join our 2,000+ strong global HR community and contribute to making L’Oréal one of the most inclusive, innovative and inspiring People Driven companies. With us, you'll foster a culture of individual care and DEI, build a skills-based organization, leverage technology for impactful people experiences and enable the Group's transformations. Ready for global impact? Explore our diverse and unique career paths in Talent Acquisition, Learning, Rewards, HR data, HR tech, Transformation, and more. We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law. </div