Operations & Customer-Success Lead - Lisbon From Luxe Talent , an international recruitment and selection agency specializing in Retail, Fashion, and Luxury, we are looking for an Operations & Customer-Success Lead, to build, optimize, and scale the operational backbone of a newly created multinational client company in the furniture industry. This role is based in Lisbon and it's ideal for someone who thrives in fast-growing environments, enjoys building structure from scratch, and works with confidence in processes, people, and systems. Role Responsibilities: • Process & Workflow Management: Design, implement, and continuously improve operational processes across the organisation. • Supply Chain & Vendor Relations: Develop and manage relationships with suppliers and logistics partners to ensure reliable, high-quality deliveries. • Strategic Procurement: Lead sourcing and purchasing strategies that support growth, cost efficiency, and product quality. • Customer Service & Quality: Partner with the CX Lead to maintain high-quality standards and resolve escalations efficiently. • Systems & Integrations: Select, implement, and manage tools and integrations that enable operational efficiency and scalability. • Team & External Network: Build and coordinate a small internal team as well as external partners and contractors. Requirements: • Experienced: 5+ years in operations, supply-chain, logistics or 3PL orchestration — ideally in e-commerce or D2C. • Hands-on & Strategic: You can troubleshoot a mis-picked order at 8am and map a 12-month ops roadmap by 4pm. • Tech-savvy: Comfortable with ERP/OMS/WMS integrations, data pipelines and tools like Shopify/Gorgias/Zapier, routing/fulfilment platforms, and BI dashboards. • Buyer & Negotiator: Confident negotiating commercial terms and building trustworthy supplier partnerships. • Customer-centric: You understand that operational excellence is the backbone of great CX and measure success by customer outcomes. • Independent leader: Self-starter who builds processes and pulls the right experts when needed — external mentors encouraged. • Languages: Fluent English required. German is a strong plus. Luxe Talent is a leading search, recruitment and training consultancy in the Fashion, Luxury and Retail sector in Europe. For more than 15 years we have been helping companies to recruit the best talent and accompanying our candidates to their next career move. To keep up to date with all vacancies, access our portal and follow us on social media through our Luxe Talent profile ( LinkedIn and Instagram ) and Retail Academy , our specialised training academy. If you are interested in an opportunity abroad, check out our latest vacancies here or go directly to Luxe Talent Spain , Germany , France , Italy , Netherlands or UK. Operations & Customer-Success Lead - Lisbon Luxe Talent Contact Raquel Ferreira [email protected] Operations & Customer-Success Lead - Lisbon APPLY FOR THIS JOB Other Jobs Operations & Customer-Success Lead - Lisbon From Luxe Talent , an international recruitment and selection agency specializing in Retail, Fashion, and Luxury, we are looking for an Operations & Customer-Success Lead, to build, optimize, and scale the operational backbone of a newly created multinational client company in the furniture industry. This role is based in Lisbon and it's ideal for someone who thrives in fast-growing environments, enjoys building structure from scratch, and works with confidence in processes, people, and systems. Role Responsibilities: • Process & Workflow Management: Design, implement, and continuously improve operational processes across the organisation. • Supply Chain & Vendor Relations: Develop and manage relationships with suppliers and logistics partners to ensure reliable, high-quality deliveries. • Strategic Procurement: Lead sourcing and purchasing strategies that support growth, cost efficiency, and product quality. • Customer Service & Quality: Partner with the CX Lead to maintain high-quality standards and resolve escalations efficiently. • Systems & Integrations: Select, implement, and manage tools and integrations that enable operational efficiency and scalability. • Team & External Network: Build and coordinate a small internal team as well as external partners and contractors. Requirements: • Experienced: 5+ years in operations, supply-chain, logistics or 3PL orchestration — ideally in e-commerce or D2C. • Hands-on & Strategic: You can troubleshoot a mis-picked order at 8am and map a 12-month ops roadmap by 4pm. • Tech-savvy: Comfortable with ERP/OMS/WMS integrations, data pipelines and tools like Shopify/Gorgias/Zapier, routing/fulfilment platforms, and BI dashboards. • Buyer & Negotiator: Confident negotiating commercial terms and building trustworthy supplier partnerships. • Customer-centric: You understand that operational excellence is the backbone of great CX and measure success by customer outcomes. • Independent leader: Self-starter who builds processes and pulls the right experts when needed — external mentors encouraged. • Languages: Fluent English required. German is a strong plus. Luxe Talent is a leading search, recruitment and training consultancy in the Fashion, Luxury and Retail sector in Europe. For more than 15 years we have been helping companies to recruit the best talent and accompanying our candidates to their next career move. To keep up to date with all vacancies, access our portal and follow us on social media through our Luxe Talent profile ( LinkedIn and Instagram ) and Retail Academy , our specialised training academy. If you are interested in an opportunity abroad, check out our latest vacancies here or go directly to Luxe Talent Spain , Germany , France , Italy , Netherlands or UK. Operations & Customer-Success Lead - Lisbon Luxe Talent Contact Raquel Ferreira [email protected] Operations & Customer-Success Lead - Lisbon APPLY FOR THIS JOB Other Jobs

Operations & Customer-Success Lead – Lisbon