[mysg] Customer Care Executive (1y Contract)

[MYSG] Customer Care Executive (1Y Contract) Key Job Accountabiliti es: Customer & Order Management * Act as a dedicated partner for our clients, ensuring seamless and accurate execution of the end-to-end Order-to-Cash (O2C) cycle * Build sustainable relationships and trust with clients through personalized and interactive communication. * Respond promptly to customer inquiries via multiple channels and ensure follow-up until resolution. * To optimize service level and ensure regulatory compliance for all products before shipment * Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution * Partner with Credit Manager to identify any credit risks and to implement corrective actions. * Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow up & reminders of the bills payment. Claims and Dispute Management * Record, analyze and follow up on dispute situations (Claims & Return Management) in accordance with Internal Policies within the committed timeline. * Proactively troubleshoot non-routine issues and propose corrective measures to improve order-to-cash processes. Reporting * Prepare and submit regular Order and Claims reports accurately and on time as required by line management * Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions Process improvement * Collaborate with cross functions/regi ons to lead or participate in the implementation of projects to drive order-to-cash process improvements for both the clients and team * Participate to the training of new collaborators and transfer knowledge and know-how of the job Requirements: * More than 5 years’ experience in the customer service, logistics and supply chain, experience in FMCG industry is a plus. * Excellent Customer Service skills including interpersonal communication skill, relationship management, negotiation skill and proactive to collaborate cross function. * Responsible working attitude and excellent team player with proven ability to collaborate effectively in a team-oriented environment. * Anticipates business activity and acts proactively. * Ability to handle complexity and work under pressure. * Continuous improvement mindset like standardizatio n, process optimization. * Fluent in oral and written communication in English. * Knowledge of SAP is a plus. </div