Loro Piana - Assistant Store Manager, Brazil

General Purpose of the Position: The Assistant Manager reports directly to the Store Director and is responsible for assisting the Store Manager in ensuring customer service levels meet and exceed our customer's expectations, and developing and maximizing the client base. Responsibilities: • Manage the selling environment including the adherence to selling floor assignments and ensuring impeccable customer service • Provide outstanding customer service • Maximize the sales performance of the staff through product knowledge education, coaching selling and clientele skills and reviewing individual transaction statistics on a regular basis • Assist Sales Professionals with the achievement of their individual goals by monitoring the suggestive selling process and providing timely feedback and direction • Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all personnel • Lead by example and ensure a respectful selling environment is maintained at all times • Communicate Loro Piana standards and expectations to management team and sales associates • Maintain Loro Piana standards and hold staff accountable for providing quality customer service and achieving sales goals • Analyze and review sales associates performance Skills and Abilities Required: Must present a positive professional and energetic attitude Must possess a passion for customer service and selling Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base Education and Experience Required: 3+ years of work experience in retail sales Proven ability to motivate a sales force