Job Description Frank Darling, is a rapidly growing female-founded fine jewelry brand making custom engagement rings more accessible than ever before. We’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category. Are you a customer experience pro with the ability to personalize every client interaction and a deep knowledge of jewelry design and manufacturing techniques? Do you thrive off of creating a positive environment for every customer? Love love love diamonds? We’re looking for an amazing Lifetime Care Jewelry Specialist to join our ever-growing team of fine jewelry enthusiasts! This is a client-facing role responsible for working cross-functionally with our quality, sales, client care, and production teams to help facilitate remakes while maintaining a five-star customer experience. Key Duties and Responsibilities: • Work one-on-one with clients throughout the ring remake process, acting as a liaison between production, sales, design, gemology, and CAD teams. • Meet clients to pick up their finished rings and discuss insurance and ring care • Guide clients through complicated repairs with compassion, ensuring their concerns are understood and addressed. • Meet with clients to intake rings for resizing or repair, providing clear expectations and next steps. • Partner with the design and sales teams to suggest design updates that preserve the client’s vision while enhancing durability and longevity. • Conduct quality assessments (QA) of physical rings to determine the best path forward. • Collaborate with the production team to ensure all changes, fixes, and design updates are completed before shipping. • Manage insurance claims from Jewelers Mutual and BriteCo, working closely with clients to redesign and remake their rings. • Recommend thoughtful design modifications to help resolve remake challenges. • Act as the escalation contact for production issues that impact design or gemstones—such as chipped stones, poorly designed settings, or mismatched side stones. • Suggest alternative diamonds when the originally selected stone is unavailable. Requirements and Experience: • A people person who thrives on creating an excellent customer experience. • 2+ years of experience in client services • Hands-on bench jewelry and/or fine jewelry design experience • Computer-savvy and phone experience is a must. • A bachelor’s degree is preferred, but not required, for the right candidate. • Ability to multitask and desire to work with a small, tight-knit team. • High-level of empathy and desire to make every client feel special. • A self-starter who goes above and beyond for their clients. • Responsive through all communication channels with the team and clients • Highly empathetic with a high emotional intelligence Job Details: • Full-time on-site role located in Tribeca, NYC • Office hours are 10 AM to 6 PM • Available schedules: Thursday - Monday • Salary: $55K - $65K Benefits: • Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success. • Insurance. Medical and dental insurance kicks in on the first day of your first full month! • 401k. Optional 401k program. • Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge • Performance-Based Bonuses. Monthly bonus programs tied to procurement efficiency and cost savings • Disability and Life Insurance. 100% employer-paid. • Pre-Tax Commuter Benefits. • Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.