Sales Operations Specialist, Brooklyn Nyc

About the Job Frank Darling is an online, female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy , and more for our design, sustainability, and modern take on bridal. We have an immediate, on-site opening for Sales Support in our {Studio Location} studio. This role is the operational backbone of the studio—supporting the client experience, managing diamond and inventory logistics, and ensuring each day runs smoothly. The ideal candidate is detail-oriented, calm under pressure, and comfortable working behind the scenes in a fast-paced, high-touch environment. Key Duties & Responsibilities Customer Experience Support • Greet clients and manage front-of-house flow, including opening the door, offering seating and beverages, and supporting a warm, polished showroom experience • Facilitate appointments for client ring/jewelry pick-ups • Assist clients with ring/jewelry repair and resize drop-offs • Lightly assist walk-in clients when sales designers are unavailable by explaining the process, answering basic questions, and showing sample rings as needed • Contact late appointments and assist with rescheduling as needed • Field inbound phone calls and support the local studio inbox on chat platforms Showroom Organization • Maintain a clean, organized, and client-ready showroom environment • Manage packaging supplies, office supplies, and snacks • Oversee showroom music and general studio ambiance • Create job envelopes for repairs, resizes, and remakes Operations & Inventory • Open and set up the studio each morning • Handle all inbound and outbound diamond shipments, ensuring accuracy and adherence to stone handling and security protocols • Manage long-term memo inventory and sample jewelry inventory • Prep stones and paperwork for upcoming appointments • Serve as the primary liaison with the Gemology Team for shipments and inventory coordination • Pick up and drop off packages from FedEx as needed • Liaise with the Client Care Team regarding pickups, drop-offs and ring shipments • Ensure accurate, timely updates across internal systems related to inventory, appointments, and shipments • Proactively flag discrepancies, issues, or delays and escalate as needed to the Studio Manager or HQ teams • Assist with end-of-day studio reset and readiness for the following day • Partner with the Studio Manager on ad hoc tasks to support overall studio operations • Communicate with the building manager to resolve facility-related issues Requirements & Experience • Strong knowledge of fine jewelry styles and trends • Comfort working with high-value inventory in a detail-driven environment • Technologically adept with the ability to learn and manage multiple internal systems • Keen eye for detail paired with empathy, professionalism, and good judgment • Strong organizational skills and the ability to manage multiple priorities at once • Proactive, creative problem-solver who thrives in a fast-paced environment • Excellent communication skills, both written and verbal • Ability to read diamond laser inscriptions using a jeweler’s loupe • 1+ years of jewelry experience preferred • Able to lift up to 15 pounds when required Job Details • Full-time, on-site role located in Williamsburg, NYC • Studio hours are 1 0AM–6PM • Available schedule: Thursday to Monday • Salary: 50-55K commensurate with experience Benefits • Equity Compensation – every Frank Darling team member receives stock options • Insurance – medical, dental, and vision insurance starting the first day of your second month • 401(k) – optional program • Paid Time Off – flexible, unlimited PTO policy • Pre-Tax Commuter Benefits • Employee Discounts – generous discounts for you, your friends, and your family