L'Oréal One Luxe Fragrance Expert, Harrods (37.5 hrs)

Reporting to: Luxe Store Manager / (Senior Area Manager if mobile) Who we are looking for: A Fragrance Enthusiast: Passionate about fragrance, expert in personalised advice, and helps people find the perfect fragrance to feel empowered. A Connection Creator: Natural at building authentic relationships, making people feel comfortable, and helping customers create a beauty routine expressing who they are. A Trendsetter: Active on social media, on top of latest fragrance/beauty trends, and connects online and in-person. A Go Getter: Driven, ambitious, loves challenges, and excited to create innovative in-store experiences. A Brand Ambassador: Believer in the L'Oréal Luxe mission and values, passionate about iconic brands. What you will be doing: Fragrance Specialist Creating Engaging Fragrance Experiences: Design and execute innovative fragrance events and animations. Team Fragrance Leadership: Provide expert coaching and guidance to team members on fragrance to drive customer service and sales goals. Personalized Fragrance Consultations: Serve as the go-to fragrance expert offering personalized recommendations. Elevating Customer Experience Delivering the One Luxe Experience: Consistently execute the Be Luxe service model for a premium, personalized customer experience. Product Expertise and Storytelling: Demonstrate products, immerse customers in brand heritage, and offer tailored knowledge/techniques. Embodying Brand Excellence: Act as a brand ambassador providing luxurious service and merchandising standards. Staying Trend-Forward: Maintain understanding of makeup, skincare, and fragrance trends. Driving Retail Performance Achieving Sales Targets: Consistently achieve individual and counter sales goals. Building Client Relationships: Proactively build authentic relationships in-store and digitally to foster loyalty. Promoting Events and Activities: Inform customers about upcoming events, promotions, and brand activations. Brand Advocacy: Represent L'Oréal Luxe brands and share expertise on social media in line with guidelines. Operational Excellence Teamwork and Training: Participate in team efforts and complete required training programs. Administrative Responsibilities: Complete daily/weekly admin tasks using designated platforms (Tamigo/One Retail). Maintaining Counter Standards: Uphold hygiene, housekeeping, and a clean, inviting counter environment. </div