Dior Lcp Fragrance Consultant - Selfridges London

POSITION: DIOR LCP FRAGRANCE CONSULTANT LOCATION: Selfridges, W1 London HOURS: Full Time Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us: Create Passionately Craft together with joy Excel for ultimate luxury Lead with audacity Cultivate Triumphant inclusivity Commit and act to re-enchant the world. Design your dreams with Dior. Your Impact: As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance & beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times. JOB RESPONSIBILTIES SALES: • To be an expert in Fragrance, makeup and skincare, able to present and apply products to inspire and gain new clients • To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers • To be aware of and achieve or exceed sales targets, as set by your line manager • To pro - actively link & cross sell over all product categories, to increase average transaction value (ATV) and items per transaction (IPT) • KPI - To achieve set sales targets SERVICE: • To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients • To initiate contact with clients and welcome them both on counter and through traffic stopping • To develop personal relationships with clients and gain loyalty, introducing the DIOR “My Exclusive Loyalty Programme” reward scheme to all clients • To educate clients on Parfums Christian Dior products and the brands rich heritage • KPI - to deliver expertise in a Clients Experience (CX) & NPS feedback scores GENERAL: • To participate in merchandise management and ensure that it is in line with Corporate guidelines, protecting the brands image • To monitor stock levels, report any issues and ensure that there are sufficient levels • To adhere to all company procedures and policies, as outlined in the employee handbook • To Build a strong Brand database - update ipos tool with client data including all sales and client profile • To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments) * The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous. Soft skills that align with our values: Create Passionately: Creative: able to recreate the emotions in clients of what fragrance was designed to encapsulate. Lead with Audacity: Tenacious: willing to go the extra mile to ensure customer leaves having received the very best luxury service. Driven and results orientated: seeking out ways to continually grow the business through events and counter activity. Self-confident: able to approach and engage with customers at ease, using your strong selling skills. Excel for Ultimate Luxury: Immaculately groomed and presented: embodying the elegance that customers have come to identify with Parfums Christian Dior. Hard Skills: Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous. Expert knowledge of fragrances: able to evoke passionate responses to fragrance notes. Product knowledge: knowledgeable on all Parfums Christian Dior products, especially fragrances. Selling techniques: proven ability to achieve or exceed sales targets and link-sell across product categories. Client relationship management: ability to develop personal relationships with clients and introduce loyalty schemes. Merchandise management: understanding and adherence to corporate guidelines. Inventory monitoring: ability to monitor stock levels and report issues. Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. (If you require any reasonable adjustments within the application process, feel free to indicate it in your application).