Fondée en 1860 à Florence, Panerai était à la fois un atelier, une boutique, puis une école d'horlogerie. Elle est réputée pour la fabrication d'instruments de haute précision destinés à la marine italienne, privilégiant l'innovation et la fonctionnalité. Protégées par le secret militaire, ces créations n'ont été lancées à l'international qu'après le rachat de la marque par le groupe Richemont en 1997. Aujourd'hui, la Maison progresse grâce à la recherche de pointe, au développement durable et à l'épanouissement des héros modernes grâce à une équipe qui valorise avec passion le mélange unique d'esprit italien et d'excellence horlogère suisse de Panerai. SALES • Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management. • Support in achieving/exceeding Boutique overall target • Actively participate to the briefings and contribute to the development of the Boutique performance. • Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony. • Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities. • Identify and customer’s needs to suggest and promote products accordingly. BRAND & PRODUCTS KNOWLEDGE • Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers. • Develop a good understanding of competition and luxury industry through self-learning and trainings. • Actively participate to all brand’s training sessions. BOUTIQUE OPERATIONS & MAINTENANCE • As brand ambassador, always show an impeccable presentation, according to our guidelines. • Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…). • Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…). • Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…). • Assist with special projects when needed. CLIENT RELATIONSHIP MANAGEMENT • Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets. • Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives. • Applies CRM relational strategy as per Headquarters’ guidelines • Assist Boutique Manager in developing CRM action plans and participate boutique or off-site events. CUSTOMERS SERVICE • Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale. • Ensure seamless customers experience when handling SAV requests • Ensure customers’ requests are followed up and solved in due time (call back…). • Client Advisor can perform other duties as determined by Boutique Manager. Envie de devenir un héros moderne ? Rejoignez-nous.