Boutique Sales Admin Assistant

Fondée en 1860 à Florence, Panerai était à la fois un atelier, une boutique, puis une école d'horlogerie. Elle est réputée pour la fabrication d'instruments de haute précision destinés à la marine italienne, privilégiant l'innovation et la fonctionnalité. Protégées par le secret militaire, ces créations n'ont été lancées à l'international qu'après le rachat de la marque par le groupe Richemont en 1997. Aujourd'hui, la Maison progresse grâce à la recherche de pointe, au développement durable et à l'épanouissement des héros modernes grâce à une équipe qui valorise avec passion le mélange unique d'esprit italien et d'excellence horlogère suisse de Panerai. RESPONSIBILITIES : ​ Boutique Audit Performance • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique. • On a daily basis ensure efficient execution of shipping repairs, receiving and transfer out of product, receiving all • Communicate with audit team in order to submit all necessary paperwork on time (in collaboration with the boutique manager) • Adhere to RNA audit practices: scan quality of watches, provide relevant ticket number, communicate with team • Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful audit in partnership with the boutique manager • Communicate with the supply chain team any requests for product replenishment • Proactively check and ensure that all physical inventory is correctly reflected in the system • Assist with special projects, as needed (i.e. price changes) M anagement of Sales Force / My POS/ Client appointment app • Be autonomous with all client facing tools / support with signing clients to sales team • Assist with managing the calendar of events/ client experiences • Work together with the Retail Manager to monitor updates/ provide regular feedback on efficiency of the tools • Analyze the productivity and suggest feedback for improvements After Sales and Customer Service Support • Oversee all incoming and outgoing repairs • Master SAP repair process and communicate efficiently to clients and Richemont colleagues • Take images of all repairs before they are shipped/ handled by in house watchmaker, take photos when they return • Communicate and work closely with in house watchmaker/ After Sales team on a daily basis • Ensure 100% satisfaction for after sales clients and manage/ exceed client expectations • Consistently and accurately, oversee that all client data has been entered into SAP by Sales Associate • Appropriately resolve client issues/concerns and escalate as needed to management Back of House Operations • Organize storage of watches, warranty cards, accessories • Ensure seamless selling ceremony for the team • Organize and update on a regular basis back office area • Assist in the merchandising and daily maintenance of displays and back - stock • Review and order all relevant supplies for boutique operations (bi - weekly) in partnership with Boutique Manager logistic deliveries • Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager Selling Support for Sales Floor • Be on standby to support sales staff during client presentation • Assist with hospitality during sales presentations • Assist with invoicing of the sales and wrapping of the packaging in line with Panerai guidelines when all other sales associates are unable to assist • Following managers direction if assistance is needed on the sales floor at any time • Consider the importance/frequency in which these are performed when listing ​ QUALIFICATIONS Education : • College degree p referred but not necessary Required experience: • 2 + years previous experience in watches or high - value luxury product sales preferred Technical skills / abilities: • Strong understanding of Customer Service needs and customer priorities • Excellent computer skills • SAP exposure is a plus Personal skills • Additional language skills are a plus • Excellent interpersonal and communication skills are required • Strong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks • Self - starter with team - player approach • Must be available to work retail hours including nights and weekends simultaneously and with precision Salary Range: $26-$28 per hour Envie de devenir un héros moderne ? Rejoignez-nous.