Bespoke Designer | Jewelry Sales Specialist

Job Description Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy , and more. We’re looking for a Diamond Jewelry Sales Specialist to join our team on-site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle. Key Duties and Responsibilities: • Respond quickly to inbound phone calls, chats, and emails. • Guide clients through the process of choosing a stone and finalizing the ring purchase. • Confidently provide feedback on the diamonds clients select from our website. • Confidently provide real-time diamond recommendations while chatting over the phone or on the website. • Advise clients on the 4Cs • Advise clients on the differences between lab-grown diamonds, natural diamonds, and moissanite • Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection • Empower clients to feel confident in their once-in-a-lifetime purchase • Meet sales goals and close sales efficiently • Show diamonds over video chat and in person, and articulate the differences between different options • Work with the in-house gemology team to source, select, and present diamonds and other gemstones • Maintain and nurture client relationships as the main point of contact for all sales Requirements and Experience: • Strong knowledge of fine jewelry styles and trends • A keen eye for detail and a high level of empathy and professionalism • Ability to work proactively and think creatively to solve problems as they arise. • Organized and comfortable multitasking and juggling many client requests at once • 2+ years of sales experience in jewelry or bridal • Extremely detail-oriented • Excellent communication skills • GIA degree or coursework a plus, but not required • Jewelry fabrication or design experience is a plus, but not required • Adobe Illustrator experience is a plus, but not required Job Details: • Full-time on-site role located in Austin • Office hours are 10AM to 6PM • Available schedules: Thursday - Monday • Salary: Starts at 60K + quota-based bonus structure Benefits: • Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success. • Insurance. Medical and dental insurance kicks in on the first day of your first full month! • 401k. Optional 401k program. • Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge • Performance-Based Bonuses. Monthly bonus for achieving sales targets • Disability and Life Insurance. • Pre-Tax Commuter Benefits. • Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.