Beauty consultant Brussels

POSITION Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us: Create Passionately Craft together with joy Excel for ultimate luxury Lead with audacity Cultivate Triumphant inclusivity Commit and act to re-enchant the world. Design your dreams with Dior. Your Impact: Within the Retail team, the Beauty Consultant is responsible for delivering exceptional client experience while achieving sales targets and promoting Dior’s brand image. This role is crucial in building strong client relationships, driving sell-out performance, and ensuring Dior’s standards of luxury service are consistently met. The holder of this position will work closely with various functional partners, including Retail teams, Counter Managers, Training, Marketing, and Retail Partners. Day-to-Day Missions Selling Dior (50%) • Execute in-store and remote sales activations, acting as a personal shopper • Apply the Dior D.I.O.R. selling ceremony throughout the entire client journey • Initiate contact with clients, welcome them, and proactively engage (traffic stopping) • Identify and understand client needs to recommend tailored solutions • Demonstrate products and deliver services with excellence • Propose complementary products and develop cross-selling • Communicate passionately about the brand and product universe • Achieve sales targets and contribute to monthly KPIs Client Experience & Management (25%) • Build long-term relationships with clients in-store and remotely • Recruit new clients through authentic and personalized interactions • Capture and update client data in CRM systems • Execute clienteling actions using Dior tools (Dior Connect, iPOS) • Drive loyalty and repeat business Counter Operations (25%) • Ensure merchandising guidelines are applied at all times • Monitor stock levels and report shortages • Maintain cleanliness and visual excellence of the counter • Execute operational and administrative tasks • Build strong relationships with retail partners • Respect company policies, grooming standards, and procedures Previous experience in retail, beauty, or customer service is a plus Passion for beauty, luxury, and client experience Soft skills that align with our values: Create Passionately: Creative & innovative Initiative Resourceful Resilience Lead with Audacity: Proactive and results-driven Confident and persuasive Critical thinking Craft Together with Joy: Teamwork & collaboration Emotional intelligence Strong communication skills Cultivate Triumphant Inclusivity: Empathy Integrity Open-mindedness Excel for Ultimate Luxury: Attention to detail High service standards Strong work ethic Commit & Act to Re-enchant the World: Adaptability Problem-solving Client-first mindset Hard Skills: Strong sales and customer service skills Basic CRM and digital tools knowledge Beauty and make-up expertise Product knowledge and storytelling *Fluent in Dutch, with good knowledge of English *Flexible working hours (including weekends) Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.