Qui sommes-nous ? Une Maison de Haute Joaillerie forte d'un héritage fort qui promeut un savoir-faire d'exception dans un environnement enchanteur et créatif. Notre Maison recherche des talents qui contribuent au développement et à la transmission de leur expertise avec soin et sans compromis. Chez Van Cleef & Arpels, vous serez entouré d'experts passionnés et contribuerez à de nombreux projets innovants, permettant à notre Maison de se réinventer régulièrement. Chez Van Cleef & Arpels, nous sommes fiers d'embaucher des talents issus d'horizons et d'expériences variés. Nous sommes convaincus que lorsque la diversité et l'inclusion sont pleinement acceptées et encouragées, la créativité et le savoir émergent pour atteindre l'excellence. Are you a good match? You have solid experience in CRM, with luxury retail experience would be a plus. You can seek and assess opportunities that properly match the Maison strategy. You give selective, specific and sincere feedback. You lead by example, showing high standards of ethics. You are proficient in English, Cantonese and Chinese. What are we expecting from you? You will be responsible for: Equip retail and online teams with standard hospitality guidelines, food and beverage management, and essential client experience tools while supporting daily boutique challenges. Define and implement tailored client treatment strategies and planning in alignment with regional objectives. Coordinate and co-design local and international client events, in-boutique animations, and VIP hosting experiences in collaboration with local teams and vendors. Adapt and deploy the HQ client gifting strategy locally, managing the sourcing, campaign execution, and return on investment analysis. Track customer satisfaction metrics through Barometer and Mystery Shopping results, resolve outstanding customer feedback across channels, and collaborate with Training to address identified pain points. Plan, structure, and monitor the Client Experience activity budget in close partnership with regional stakeholders. Consolidate annual reports to track event performance, best practices, customer satisfaction trends, and client acquisition progress. More than a role…. We recruit for a career! If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development. The Recruitment Process Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet with the Talent Acquisition team, Senior HR Manager and Client Development Manager. Otherwise, you will receive an email to inform you that your application has not been successful.

Assistant Client Experience Manager