GET TO KNOW US At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. KNOW THE ROLE We are looking for a full time stockroom supervisor to join on our team. ( 37.5 hours per week, full flexibility is essential) RESPONSIBILITIES AND DUTIES GOODS IN • To respond to all delivery requests i.e. local, country and international, as appropriate and liaise with Own Buy and Concession departments in their booking in and out of stock • To carry out and liaise with delivery contractors to ensure that they meet the companies’ requirements for a speedy efficient and professional delivery service • To effect daily delivery of local and international post • To ensure all customer transactions / deliveries are treated with the strictest confidence • To have a working knowledge of computer systems which will include all delivery details, post and maintenance details • To follow correct procedures for Goods In operation, documentation for all types of goods received, special orders and customer correspondence • To manage the stockroom support team to deliver goods to the correct place in a timely manner • To have all deliveries cleared to stockroom s before 11am • To manage all beauty replenishment delivered to counters in a timely manner • To complete house stationary requisitions at all times within store budget • To follow correct procedures for all transfers in and out of the store with tracking details to follow up • To set procedures in Goods In to space plan for all deliveries – to maintain high standards and a safe place to work • Devise clear planogram for Goods In space • To be aware of all store promotional activities, including window displays / advertising, floor moves and events to manage back of house support and requirements • To dispose and manage stockroom rubbish in accordance with sustainable waste management plan • To maintain records of merchandise returned to suppliers and to answer any related queries GENERAL STOCKROOM • Manage the daily operations of a stockroom and the receiving and distribution of goods – constantly striving to improve and make efficiencies in the area • Lead the team effectively ensuring clear expectations are set and standards are met as well as providing regular feedback to support a high performance work environment • To check, price and prepare goods for distribution and ensure that any discrepancies are reported to the manager • To exercise care in handling merchandise • To maintain stockroom s/goods in area in an orderly, disciplined and commercial fashion and to keep neat and tidy at all times • To maintain stockroom / goods in layout in a customer friendly way having regard for safety issues • To honour all time commitments for the delivery of goods/post • Action transfers and RTV’s from each department • To plan space management of all departments and the flexibility to adapt for peak trading times • To maintain department layout in a customer friendly way having regard for safety issues • To store products in keeping with Brown Thomas standards CUSTOMER SERVICE • To offer the team members the highest level of customer service in keeping with Brown Thomas Arnotts standards • To offer friendly approach to customers both internal and external and a courteous manner in all areas of the store and on the telephone • To have a working knowledge of the store e.g. layout facilities merchandise labels and any department moves SYSTEMS • To follow correct procedures for stockroom operation, documentation for all types of goods received, special orders and customer correspondence • To assist in the preparation and arrangement of stock for stocktaking purposes • Liaise with the stock administration team where required SECURITY • To comply with all store security procedures • To follow correct stockroom procedures and take the necessary steps to deal with discrepancies • It is your responsibility to protect company assets, fixtures and fittings and to be security conscious at all times • To deploy flood barriers when required HEALTH & SAFETY • To have a working knowledge of the Health and Safety Statement • To ensure all Risk Assessments are reviewed and updated on a regular basis • Report discreetly Management/Security any safety hazards or behaviour • To operate any equipment, in accordance with formal training guidelines • To ensure all equipment is maintained and in proper working order • To ensure protective clothing and footwear are worn at all times while in the stockroom GENERAL • To assist with any other duties as required by the Store Manager • To support Visual Merchandising team & Management team on any fixture moves and new floor layouts • To establish and maintain a good working relationship with your colleagues • You may also be requested to carry out general stockroom duties as required by the Store Management • To be aware and observe all Company policies and procedures • To attend weekly management meetings to support in planning departments PERSONAL ATTRIBUTES/SKILLS • Excellent leadership and communication skills • To multitask effectively whilst maintaining excellent attention to detail • Excellent organizational skills coupled with the ability to prioritize tasks • The flexibility to work in a rapidly changing environment and use your own initiative • A hands on approach • Excellent problem solving skills • Excellent computer literacy KNOW WHAT'S IN IT FOR YOU We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture. As a Brown Thomas Arnotts team member, you will benefit from: • Competitive Salary • Contributory Pension Scheme • Competitive annual leave entitlement • Team Member discount across the world’s most iconic brands • Recognition Days for Volunteering & Wellbeing • Wellbeing Initiatives • Extensive Learning & Development Offerings • Leading Talent Programmes • Flexible Working Model • Additional Benefits KNOW HOW WE WORK Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched. We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better. We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued. We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial. Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community. We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [email protected] to request accommodation.