Dior Ambassador - Selfridges London

POSITION: DIOR AMBASSADOR STORE: SELFRIDGES, W1, LONDON HOURS: FULL TIME Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us: Create Passionately Craft together with joy Excel for ultimate luxury Lead with audacity Cultivate Triumphant inclusivity Commit and act to re-enchant the world. Design your dreams with Dior. Your Impact: Within the Retail team, the Dior Ambassador is responsible for driving beauty sales by achieving sales targets, promoting the brand, and providing a personalized luxury service to customers. This role is crucial for maintaining Parfums Christian Dior's image as a luxury brand and ensuring customer satisfaction and loyalty. The holder of this position will work closely with various functional partners, including the Counter Manager and other retail staff. JOB RESPONSIBILITIES : Day-to-Day Missions • ‘Pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers. • Be an expert on makeup and skincare, able to present and apply products to inspire and gain new clients. • Achieve or exceed sales targets, as set by your line manager. • Pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU). • Initiate contact with clients and welcome them both on counter and through traffic stopping. • Develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients. • Educate clients on Parfums Christian Dior products and the brand. • Participate in merchandise management and ensure that it is in line with Corporate guidelines. • Monitor stock levels, report any issues and ensure that there are sufficient levels. • Adhere to all company procedures and policies, as outlined in the employee handbook. • Update ipos tool with client data including all sales and client profile. • Develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments. * The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects PROFILE Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous. Soft Skills (aligned with Parfums Christian Dior values): Create Passionately: Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate. Lead with Audacity: Self-confident; able to approach and engage with customers at ease. Driven and results-orientated, seeking out ways to continually grow the business through events and counter activity. Craft Together with Joy: Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service. Excel for Ultimate Luxury: Immaculately groomed and presented, embodying the elegance that customers identify with Parfums Christian Dior. Hard Skills: Strong selling skills. Proven sales track record in a luxury retail environment. Strong knowledge of beauty and skincare products (or ability to quickly acquire). Proficiency in using point-of-sale (POS) systems and customer relationship management (CRM) tools (e.g., ipos). Excellent product presentation and application Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. (If you require any reasonable adjustments within the application process, feel free to indicate it in your application).