Team Manager - Givenchy - Harrods

Team Managers are leaders on the floor and multipliers of culture. They bring the Maison to life through their teams, their presence, and the quality of the client relationships they help build every day. They succeed by leading through example, developing people, and ensuring that standards, behaviours, and client experience are consistently lived, not enforced. ROLE PURPOSE To lead and develop a store team with ownership and pride, delivering an elevated client experience and contributing to sustainable store performance. Reporting to the Store Director (Flagship) or Store Manager, the Team Manager plays a critical role in translating vision into daily reality on the selling floor. WHAT YOU OWN YOUR TEAM • The engagement, development, and performance of your team • Creating an environment of trust, accountability, and pride • Coaching individuals to grow in confidence, capability, and ownership YOUR CLIENTS • The quality and consistency of the client experience delivered by your team • Supporting the development of long-term, trust-based client relationships • Championing clienteling as a shared responsibility YOUR CLIENTS • Living and protecting the Maison’s values, behaviours, and ways of working • Acting as a role model in professionalism, service, and attitude KEY RESPONSIBILITIES LEADERSHIP & DEVELOPMENT • Lead by example on the floor, setting the tone through behaviour and presence • Coach, support, and develop team members through regular feedback • Translate store priorities into clear daily focus for the team OWNERSHIP & ACCOUNTABILITY • Take responsibility for team performance, behaviours, and standards • Give clear, honest feedback with positive intent • Address issues early, constructively, and fairly PERFORMANCE & BRAND EVANGELISM • Drive sustainable commercial performance • Ensure brand standards are understood, lived, and protected • Balance execution excellence with human, values-led leadership CLIENT EXPERIENCE • Champion storytelling, emotion, and service excellence • Support the team in building meaningful, long-term client relationships • Ensure consistency of service quality at all client touchpoints HOW YOU LEAD • Lead with presence, calm authority, and emotional intelligence • Build trust through fairness, consistency, and reliability • Encourage ownership while providing clarity and support WHAT SUCCESS LOOKS LIKE • A motivated, confident, and accountable team • Consistent delivery of an elevated client experience • Strong individual and collective performance • Clients who return because of relationships and trust CORE COMPETENCIES • Strong experience in retail • Experience leading and developing teams • Strong coaching and communication skills • Ability to create engaged, inclusive team environments • Strong selling and clienteling capabilities • Ability to build trust-based, long-term client relationships • Confident in delivering luxury service standards • Understanding of sales KPIs and individual performance drivers • Ability to translate targets into daily team actions • Results-oriented with attention to detail • Accountability, reliability, and professionalism • Emotional intelligence and self-awareness • Motivation to grow within the Maison WHAT SUCCESS LOOKS LIKE • A motivated, engaged, and high-performing team • Consistent delivery of Givenchy’s client experience standards • Strong individual and team sales performance • Loyal clients who return for relationships and service quality • A team that embodies