Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Ambassadeur de la marque : • Maintient une forte présence de direction sur la surface de vente pour atteindre les objectifs de vente et offrir une expérience client exceptionnelle • Agit en tant qu'ambassadeur de la marque ; incarne les valeurs de Coach et accroît la notoriété de la marque • Dirige la mise en œuvre des initiatives de l'entreprise et soutient le plein fonctionnement de l'entreprise • Maintenir un état d'esprit de croissance pour les initiatives commerciales et de développement personnel Créer des équipes gagnantes/Obtenir des résultats : • Instaure la confiance, maintient l'intégrité et soutient un environnement de collaboration au sein du magasin et dans l'ensemble de l'organisation pour promouvoir une expérience juste et positive et une culture inclusive au sein de l'équipe • Surveiller et analyser les données de vente, identifier les tendances et faire des recommandations pour améliorer les performances du magasin et mettre en œuvre un développement d'équipe personnalisé pour améliorer l'expérience client globale • Fait preuve d'un sens aigu des affaires et exécute des stratégies planifiées pour réaliser des initiatives de leadership concernant les objectifs/KPI du magasin • Soutient le magasin dans le recrutement, les entretiens, l'évaluation des performances, formation de haut niveau selon les besoins • Fournit les commentaires et les conseils nécessaires pour améliorer les performances individuelles à tous les niveaux ; tient l'équipe responsable de la réalisation des objectifs individuels et commerciaux • Adhère et fait respecter par l'équipe les politiques et procédures de l'entreprise en plus des procédures opérationnelles du magasin Axé sur le client (interne et externe) : • Aide à la mise en œuvre de stratégies innovantes pour des expériences client exceptionnelles pour les partenaires internes et externes • Créer une culture centrée sur le client qui donne la priorité satisfaction client et équipe de mentorat sur la stratégie de clientèle visant à établir des relations à long terme avec les clients afin d'atteindre les objectifs commerciaux • Fournit un soutien en matière de ressources humaines et de résolution des conflits à l'équipe et au district en l'absence d'équipe de direction • Favorise les ressources de l'entreprise pour soutenir un environnement de travail sain pour les clients internes Qualifications et exigences : • Plus d'un an d'expérience équivalente dans la gestion d'espaces de vente compétitifs au niveau du superviseur principal • Peut plier, atteindre, étirer ainsi que soulever, transporter et déplacer au moins 25 livres et, parfois, soulevez et transportez des produits, des cartons, des accessoires ou des accessoires pesant jusqu'à 50 livres What Coach can offer you: • An inclusive, innovative, and fun working environment • Internal mobility & career progression • 1 paid volunteering day per year and opportunities to volunteer with global projects. • Learning & development opportunities with our Ambassador Programme • Regular social events • Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils. • Attractive employee discount • Compelling incentive programme Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc . Base Pay Range: 33.000,00 € - 38.000,00 € The salary range shown represents the full-time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part-time roles, the salary will be pro-rated based on contracted hours. Actual compensation will be determined using objective, job-related criteria.