As a Supervisor at KIKO Milano, you are a brand ambassador, people leader, and commercial driver. You partner closely with the Store Manager to deliver exceptional customer experiences, achieve sales targets, and lead a high‑performing, engaged team. You play a pivotal role in translating KIKO’s brand vision into daily store excellence — coaching the team, driving KPIs, and taking full ownership of store performance in the absence of the Store Manager or Assistant Store Manager. This is a hands-on leadership role for someone passionate about beauty, retail performance, and developing others. Key Responsibilities People Leadership & Team Development • Lead by example on the shop floor, setting the standard for customer experience, service, and brand representation • Coach, motivate, and inspire the team to consistently achieve individual and store performance goals • Develop team capability through on-the-job coaching in: - Product knowledge - Make-up application techniques - Customer engagement and selling skills • Support onboarding, training, and continuous development of new and existing team members • Foster a positive, inclusive, and high-performance culture aligned with KIKO values • Act as a trusted leader and point of escalation in the Store Manager’s absence Customer Experience Excellence • Champion a customer-first mindset, ensuring every interaction reflects the KIKO Milano brand experience • Drive strong conversion, ATV, UPT and repeat customer behaviour through effective selling and service standards • Monitor and respond to customer feedback, resolving issues swiftly and professionally • Ensure Retail Excellence, product availability, and store presentation consistently meet brand standards Commercial & Business Performance • Support the delivery of store KPIs, including: - Sales and revenue growth - Conversion rate - ATV & UPT • Stock loss and operational efficiency • Analyse performance data and KPIs to identify trends, risks, and opportunities • Partner with the Store Manager to create and execute action plans that drive performance • Prioritise initiatives that deliver the greatest commercial and customer impact Operational Excellence & Compliance • Ensure full compliance with all KIKO Milano policies, procedures, and operational standards • Execute the promotional and commercial calendar with precision and pace • Maintain high standards across: - Cash handling - Stock management - Health & safety - Loss prevention • Proactively identify operational issues and resolve them in partnership with the Store Manager • Complete all required training, BeKIKO modules, and development programmes on time What We’re Looking For • Proven experience in a supervisory or senior sales role within fast‑paced retail (beauty, fashion, or lifestyle preferred) • A confident people leader with a coaching mindset • Strong commercial awareness and the ability to work with KPIs and performance data • Passion for beauty, make‑up, and delivering outstanding customer experiences • A proactive, resilient, and solutions‑focused approach • Flexibility to work across peak trading hours, including weekends Why Join KIKO Milano? • Be part of a global, fast‑growing beauty brand • Clear progression pathways into Assistant Store Manager and Store Manager roles • Continuous learning and development through structured training and coaching • A dynamic, inclusive, and high‑energy retail environment • The opportunity to make a real impact — on people, performance, and brand experience What’s in it for you? • 28 days’ holiday including Bank Holidays • Enjoy a 50% staff discount on KIKO MILANO products • Free allocation of KIKO MILANO products as part of your employee benefits • 5% employer pension contribution • Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health • Monthly bonus scheme to reward performance and results • Ongoing training and career development within KIKO MILANO • Maternity and paternity bonus • Employee referral scheme with rewards for recommending great talent