Store Manager - Zurich (M/W)

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander. We are looking for a Store Manager for the opening of our first boutique in Zurich by the beginning of 202 7 . Reporting to the Export Sales Department and working with the Europe Area Manager, you will support the development and day-to-day management of the boutique. In this role, you will be responsible for driving business performance, managing the point of sale, implementing instore animations, and leading the team. Job description: Driving commercial performance • Develop sales revenue through various business levers (performance analysis) and implement action plans • Prepare daily, weekly, and monthly reports for management • Ensure proper maintenance of the client database and propose loyalty initiatives using our CRM tool • Act as a relay of information between management and headquarters teams • Coordinate marketing actions at the store with the help of HQ. Seize opportunities according to local costumes. Store management and brand representation • Ensure the brand image is upheld and act as a role model in terms of customer service, client experience, visual merchandising, sales ceremony, and client loyalty • Ensure the boutique is well maintained and that merchandising is aligned with in-store activities • Oversee stock management and inventory processes • Handle daily administrative management, as well as tracking orders, deliveries, supplies, etc. • Manage in-store animation plans according to marketing calendar (client events) Team management • Support the definition of team roles and required profiles • Lead and unite this new team to foster collaboration and enthusiasm: prepare and organize daily team briefings, define motivating and challenging individual action plans to support skill development (monthly reviews, training, role definition, and task allocation, etc.) • Manage scheduling and optimize staffing according to business cycles • Promote exemplary behavior and ensure adherence to brand image standards Candidate Profile: Experience • Proven experience in managing a boutique/store • Previous experience managing or supporting a team; you enjoy sharing your expertise and contributing to team development Skills • Curious and sensitive to art, with the ability to communicate about brand collaborations • Strong analytical skills and a proactive mindset to contribute to reporting and new commercial initiatives to maximize store performance • Proactivity to organize local events, create partnerships and adapt to the city’s local life . • Excellent organizational and adaptability skills, enabling you to thrive in a constantly evolving environment, test pilot initiatives, and report results to headquarters Interpersonal skills • Excellent communication skills, enabling you to build strong relationships with clients, your team, and headquarters • Strong empathy and active listening skills, ensuring outstanding customer service • Excellent presentation and verbal communication • Fluent in both English and German (spoken and written), comfortable with an international clientele • Proficient in Microsoft Office and comfortable using digital tools in-store Permanent full-time position – 42 hours per week, starting from January 2027 Diptyque is committed to diversity in all its forms and considers each application carefully.