Store Manager - Givenchy Ocean Centre

Shop management • Manage the daily operation of the shop and ensure the brand image is maintained • Assist Retail Manager in driving sales initiatives for sales team to achieve sales objectives • Establish and maintain the highest standard of shop environment • Lead and motivate sales team on delivering consistent, professional and responsive customer service • Ensure sales team working in accordance with company policies and procedures • Lead and monitor safety, health and security rules in shop • Staff management • Identify potential sales staff and suggest proper training for staff development • Provide on-the-job training to new join staff • Communicate / enforce HR policies to shop level • Manage and conduct appraisals and performance review with shop staff • Coach sales staff to meet and exceed the required performance standard • Prepare monthly roster and arrange manpower to meet up requirement of sales program • Reflect the staff problem to management and handle staff’s grievance • Daily operations • Prepare variety reports such as merchandising flow, traffic flow and daily sales etc • Conduct daily briefing on information from office and sales performance review • Assist sales staff to resolve ad-hoc operations issues • Resolve escalated customer complaints regarding service and products • Manage and ensure the visual merchandising guidelines are followed • Manage and lead a smooth stock taking and stock replenishing • Manage and lead a smooth merchandising distribution • Manage and lead a smooth in-shop events support Ensure good control of petty cash utilization and liaise with Accounts Department for shop expenses