Service Advisor - Chicago

Richemont, l'un des leaders mondiaux du secteur du luxe, compte plusieurs Maisons spécialisées dans la joaillerie, l'horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et de savoir-faire et Richemont s'efforce de préserver l'héritage et l'identité propres à chacune d'entre elles. Parallèlement, nous nous engageons à innover et à concevoir de nouveaux produits en accord avec les valeurs de nos Maisons, à travers un processus de créativité permanente. YOUR MISSION: Oversee merchandising, financial management, sales staff supervision, and overall store management. HOW WILL YOU MAKE AN IMPACT? - Oversee the merchandising, financial management, and overall store management to ensure operational sales performance goals are met. - Supervise and manage the day-to-day operations of a small to medium store with a homogeneous product line, including front end, back end, and sales floor activities. - Utilize the organization's formal development framework to identify and address the individual development needs of the team, planning and implementing actions to build their capabilities. - Provide training or coaching to others within the organization to enhance performance and personal potential. - Aggregate and analyze customer issues to develop effective response strategies. - Develop and manage short- or medium-term work schedules to meet planned commitments, approving overtime or additional resources as necessary. - Set and pursue personal and team performance objectives, using the organization's performance management systems to improve outcomes. - Communicate the local action plan, aligning it with the function's strategy and the broader organization's mission and vision, and motivate the team to achieve local business goals. - Identify and present complex standard products and services that meet customer needs, negotiating terms and seeking senior colleague support for concessions when required. - Deliver and manage budgets, conducting complex analyses on budget progress. - Lead teams in recording and processing customer orders. - Set clear objectives for sales calls or meetings, tailoring presentations to decision-makers and influencers, and gathering information to address customer needs. - Identify opportunities to grow customer accounts through additional products or services. - Develop and implement relationship management plans for potential customer accounts, building effective two-way communication and resolving issues. - Follow and enforce the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to well-being and escalating serious issues as needed. - Bachelor's Degree or equivalent level required. - Experience in managing resources to deliver predetermined objectives and advising others in most situations. - Proven managerial experience in planning and resource management to achieve specified goals. $25-28/hr HOW WILL YOU EXPERIENCE SUCCESS WITH US? Bachelor's Degree or Equivalent Level Experience enables job holder to deal with the majority of situations and to advise others. #Richemont #WeCraftTheFuture