Senior Specialist, Content Innovation & Training

Position Overview: The Senior Specialist Content Innovation & Training shapes how the brand’s visual merchandising vision is communicated and implemented across all retail environments. The role creates visual guidelines, content strategy, and training programs that ensure consistent, high-luxury execution globally. Key Accountabilities: Visual Guidelines and Brand Standards • Own the creation, evolution, and governance of global visual merchandising guidelines for jewelry, watches and lifestyle collections ensuring consistency across all store formats and regions • Translate brand DNA, product marketing strategy and commercial goals into clear visual rules and principles • Define standards for product presentation, fixture usage, zoning, storytelling, and spatial hierarchy in partnership with the styling team Training • Design and deliver structured training programs for VM teams, including onboarding and seasonal launches • Facilitate workshops and learning experiences that balance creative inspiration with operational excellence • Create scalable training tools that support global teams while allowing for regional nuance Collaboration, Innovation, and Leadership • Act as a strategic partner to VM Styling and design teams • Lead cross-functional collaboration to ensure VM content aligns with marketing campaigns and brand initiatives • Manage external agencies or creative partners for content development when required • Proactively research design trends of luxury retail, visual storytelling, and learning to be communicated and presented to influence and inform the advancement of retail environments Luxury Products Handling • Handle and process product requests supporting Global CVM initiatives • Maintain accurate inventory and reporting of products allocated to the Product Presentation team Required Qualifications: • 5+ years of experience in visual merchandising, luxury retail, brand education, or creative content roles • Strong expertise in luxury visual standards and high-end retail environments • Proven experience creating visual guidelines, training content, and learning frameworks • Excellent visual, written, and verbal communication skills • Strong project management and stakeholder alignment abilities • Adobe Creative Suite, Photoshop Preferred Qualifications: • Detail-oriented with an uncompromising eye for quality and consistency • Strategic thinker with strong hands-on execution skills • Natural educator and storyteller who can translate complexity into clarity • Collaborative, influential, and comfortable operating across global teams The hiring range for this position ranges from $83,980-$113,620. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.