Senior Manager, Retail Performance/Senior Manager, Retail Performance

Strategic Performance Management • Develop and execute a comprehensive retail performance strategy aligned with overall business objectives. • Establish clear Key Performance Indicators (KPIs) for stores and regions • Conduct regular business reviews with HOR to diagnose performance issues and create actionable improvement plans. • Identify market trends and competitive threats to adjust strategies proactively. Retail database management including Nemo, etc. • Manage retail database access authority • Find out actions from data analysis Business Insights and Performance • Be the point of contact for retail analytics, proposing a 360 view to each level with a proposed action plan to support the brand priorities • Monitor sales performance, retail KPIs, non-selling activities, team structures & FTE and identify solutions in order to drive business performance • Support RVP/HOR in setting annual retail goals and objectives and monitor/drive progress • Manage and Build BI tool to simplify and ease regions and stores reporting • Controllable Budget (work with finance to set by store/region budget, monitor and analysis of actuals + reallocation of budget when necessary) • Competition (compile and communicate to executive team monthly competition database) • Partner with HR & finance on Bonus Schemes, Commission Drive Performance • Monitor and drive optimal scheduling in all regions (Match to Traffic, Workforce Management, etc.) • Work in partnership with finance on the FTE budget to distribute by store/region/country based on productivity and monitor/follow up/reallocate with regions monthly • Lead FTE planning sessions with HR and RVP/HOR to optimize productivity and enhance client experience. Follow up with action plan proposal. • Work closely with the Retail Learning community to identify actions to support our agile business needs and ensure each store is equipped with a 360 vision of the business which continuously supports elevating ------------------------------------------- Strategic Performance Management • Develop and execute a comprehensive retail performance strategy aligned with overall business objectives. • Establish clear Key Performance Indicators (KPIs) for stores and regions • Conduct regular business reviews with HOR to diagnose performance issues and create actionable improvement plans. • Identify market trends and competitive threats to adjust strategies proactively. Retail database management including Nemo, etc. • Manage retail database access authority • Find out actions from data analysis Business Insights and Performance • Be the point of contact for retail analytics, proposing a 360 view to each level with a proposed action plan to support the brand priorities • Monitor sales performance, retail KPIs, non-selling activities, team structures & FTE and identify solutions in order to drive business performance • Support RVP/HOR in setting annual retail goals and objectives and monitor/drive progress • Manage and Build BI tool to simplify and ease regions and stores reporting • Controllable Budget (work with finance to set by store/region budget, monitor and analysis of actuals + reallocation of budget when necessary) • Competition (compile and communicate to executive team monthly competition database) • Partner with HR & finance on Bonus Schemes, Commission Drive Performance • Monitor and drive optimal scheduling in all regions (Match to Traffic, Workforce Management, etc.) • Work in partnership with finance on the FTE budget to distribute by store/region/country based on productivity and monitor/follow up/reallocate with regions monthly • Lead FTE planning sessions with HR and RVP/HOR to optimize productivity and enhance client experience. Follow up with action plan proposal. • Work closely with the Retail Learning community to identify actions to support our agile business needs and ensure each store is equipped with a 360 vision of the business which continuously supports elevating