Senior Director of Observability Engineering , Itc

WHO WE ARE LOOKING FOR Nike is seeking a Senior Director of Observability Engineering to lead and grow our observability engineering organization based in Bengaluru, India , serving Nike teams around the world. This role is responsible for defining strategy, scaling platforms, and driving operational excellence for how Nike observes , monitors, and operates its global digital ecosystem. You are a senior technology leader with proven experience running enterprise ‑ scale observability platforms , building and leading large global teams from India , and partnering effectively with senior stakeholders across geographies. You bring deep technical credibility, strong people leadership, and a bias for execution in complex, always ‑ on environments. This role reports into senior technology leadership and operates as a critical India-based leadership pillar for Nike’s global observability and reliability strategy. WHAT YOU WILL WORK ON • Own and execute Nike’s global observability strategy from India, spanning metrics, logs, traces, and operational intelligence. • Lead the design, deployment, and continuous evolution of enterprise observability platforms supporting thousands of services and large ‑ scale telemetry volumes. • Establish and enforce engineering standards , reference architectures, and best practices for instrumentation, telemetry pipelines, data quality, and cost governance. • Drive global adoption of modern observability practices , including OpenTelemetry ( OTel ) instrumentation and standardized telemetry pipelines. • Provide senior leadership oversight for incident management and operational excellence , using PagerDuty, ServiceNow, and AIOps platforms to improve MTTR, availability, and resiliency. • Partner closely with global Platform Engineering, SRE, Cloud Infrastructure, and Product Engineering leaders across regions. • Represent observability and operational health at executive forums , providing insights through business ‑ ready dashboards, analytics, and operational metrics. • Influence Nike’s broader reliability, availability, and operational maturity roadmap , with strong execution ownership from India. WHO YOU WILL WORK WITH • Global leaders across Platform Engineering, SRE, Cloud Infrastructure, and Architecture • Product and Application Engineering teams in Nike Digital, Supply Chain, and Enterprise Technology • Security, Compliance, and Risk partners • External vendors, system integrators, and technology partners WHO YOU WILL LEAD • A large, globally distributed organization of engineering managers, principal engineers, and software engineers, with India as a major execution and innovation hub • Senior technical leaders responsible for observability platforms, telemetry ingestion pipelines, and operational tooling • A high ‑ performance , inclusive culture focused on engineering excellence, talent development, and continuous improvement WHAT YOU BRING Leadership & Experience • Bachelor's degree in computer science or related field. Will accept any suitable combination of education, experience and training . • Advanced degree in software engineering preferred. • 15+ years of experience in software or platform engineering, including senior leadership ownership of observability at a large ‑ scale enterprise • Demonstrated success building and leading global teams from India , including managers and senior technical leaders • Proven ability to operate at scale, influence executive stakeholders, and balance strategy with hands ‑ on execution • Strong people leadership skills with a track record of growing engineering talent in India Technical Capability • Extensive experience deploying and operating Splunk, New Relic, and Grafana LGTM stacks (Loki, Grafana, Tempo, Mimir/Prometheus) at enterprise scale • Deep understanding of observability principles across Metrics, Logs, and Traces (MLT) and service telemetry • Strong experience with instrumentation strategies , telemetry pipelines, data ingestion, retention, querying, and visualization • Experience with OpenTelemetry ( OTel ) ecosystems (instrumentation, collectors, exporters) strongly preferred • Solid background in cloud ‑ native architectures , Kubernetes, microservices, and distributed systems Operations & Reliability • Deep experience leading incident management workflows using PagerDuty, ServiceNow, and AIOps tools • Proven success improving reliability, MTTR, and operational maturity across large production environments • Familiarity with SRE practices, SLIs/SLOs, error budgets, and sustainable on ‑ call models WHY YOU’LL LOVE WORKING AT NIKE • Lead critical platforms from Nike’s India technology hub with global impact • Influence enterprise ‑ wide reliability and observability strategy • Work with world ‑ class engineers and leaders across regions • Play a key role in scaling Nike’s digital and consumer experiences worldwide WHAT YOU’LL GET • Competitive compensation aligned to senior leadership roles in India • Comprehensive benefits, learning, and career development opportunities • A culture that values innovation, inclusion, and impact