Salesforce Service Cloud Engineer

Richemont, l'un des leaders mondiaux du secteur du luxe, compte plusieurs Maisons spécialisées dans la joaillerie, l'horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et de savoir-faire et Richemont s'efforce de préserver l'héritage et l'identité propres à chacune d'entre elles. Parallèlement, nous nous engageons à innover et à concevoir de nouveaux produits en accord avec les valeurs de nos Maisons, à travers un processus de créativité permanente. MAIN PURPOSE The Salesforce Service Cloud developer will operate within the Client Platforms area, part of Group Platforms. You will be joining a dynamic team where you will support our Rendez-Vous product team by developing new SF features within the team. Richemont Rendez-Vous solution aims at improving the experience of Customers, Sales Associates and Client Relation Centre Ambassadors through a unique tool fully integrated with all the client touchpoints. • Ability for a client to book an appointment online, in the boutique or through the CRC. • Ability for Richemont staff (Boutique, CRC,…) to create, search, reschedule, cancel appointments notifying the client. • Full integration with Richemont CRM to search, link or enrich customer records. • Support physical and virtual appointments as well as appointments in external boutiques and wholesalers’. • Measure use and conversion. • Manage boutique queues and waiting time. YOUR KEY RESPONSIBILITIES • Ensure the usability of RDV features. • Cooperate with agile team to understand, refine and estimate requirements. • Implement new features requested by the Product Owner. • Engage in code reviews, testing, and debugging to guarantee quality and performance. • Produce significant, reusable, scalable code that adheres to industry standards and best practices. • Ensure bug fixing. • Ensure traceability through Jira (agile project management tool). • Actively participate to regular agile meetings (Daily Meeting, Sprint planning, Sprint review, Sprint retrospective). YOUR PROFILE • A specialist who has solid experience in back/front-end development on Salesforce platform. • Understanding of security models. • Has experience with REST integrations. • Knows basics of administration • Main skills required : • Apex, LWC • REST • Security model • Experience cloud • Bachelor's or Master degree in Computer Science or Software Engineering. • Minimum 4 years of experience in Salesforce software development. • Excellent problem-solving, communication, and leadership skills. • Strong knowledge of Agile methodology, experience with Jira and Confluence suitable. • Previous exposure to test automation technologies and best practices is a plus. #Richemont #WeCraftTheFuture