Richemont, l'un des leaders mondiaux du secteur du luxe, compte plusieurs Maisons spécialisées dans la joaillerie, l'horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et de savoir-faire et Richemont s'efforce de préserver l'héritage et l'identité propres à chacune d'entre elles. Parallèlement, nous nous engageons à innover et à concevoir de nouveaux produits en accord avec les valeurs de nos Maisons, à travers un processus de créativité permanente. A Chloe Sales Associate is: 1. A Client Relationship Owner • Delivers exceptional Customer Service and takes pride in developing long-term relationships. • Implements personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe. • Consistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles. 2. An Omnichannel Business Partner • Has at heart to offer excellent customer service and deliver strong business performance. • Uses all Omnichannel services available to grow sales. • Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them. • Actively completes trainings and participates in all commercial activities set by the Boutique Management • Is aware of local trading environment and competitors‘ activities. 3. An Operations Excellence Supporter • Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers. • Proactively informs Boutique Management of any structural repair needed in store to ensure a luxurious environment at all time. • Implements all guidelines related to store and BOH management and participates in inventories. • Supports and follows up with clients up to ensure impeccable after sales service. • Complies with established Richemont policies and standards. We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact. #Richemont #WeCraftTheFuture