Sales Associate

Richemont, l'un des leaders mondiaux du secteur du luxe, compte plusieurs Maisons spécialisées dans la joaillerie, l'horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et de savoir-faire et Richemont s'efforce de préserver l'héritage et l'identité propres à chacune d'entre elles. Parallèlement, nous nous engageons à innover et à concevoir de nouveaux produits en accord avec les valeurs de nos Maisons, à travers un processus de créativité permanente. OBJECTIVE/MISSION • As an Ambassador, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. KEY RESPONSIBILITIES Sales Achievement: • Consistently achieve and/or exceed the monthly sales target, as directed by management. • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client • This includes after sales clients if a Cartier after-sales dedicated area/staff is not available • Adapt approach according to the client needs and motivations • Negotiate and handle objections with ease • Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience • Remain current on industry news and competitor Client Relationship Management: • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available • Appropriately resolve client issues/concerns and escalate as needed to Management • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations: • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues • Assist in the merchandising and daily maintenance of displays and back-stock • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit • Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.) JOB PROFILE Education: • College degree preferred Required Experience: • Must be able to work Saturday and Sunday consistently in addition to one weekday • 2 to 5 years of previous experience in luxury retail Technical Skills: • Ability to work in a fast-paced retail store environment • Computer and internet Savvy • MS Office experience required, SAP knowledge preferred Personal Skills/Abilities: • Additional language skills are a plus • General knowledge of timepiece movements, are preferred • Excellent interpersonal and communication skills are required • Strong understanding of Customer Service needs and Customer (internal and external) priorities • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision • Being a genuine Maison Ambassador • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand • Self-Starter with Team-Player approach • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences We Offer – Canada Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future! Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation. Expected hourly rate range: $23.00 to $26.00 plus incentives. Salary will be determined based on relevant skills and experience. #Richemont #WeCraftTheFuture