The Retail Manager is responsible for leading and managing the overall Retail operations, ensuring the achievement of sales targets, enhancing client experiences, and driving business growth within a network of stores. This leadership role focuses on building and developing a strong team to drive the profitability and success of the Retail business, with a specific emphasis on driving performance, defining boutique strategies, and collaborating with cross-functional teams to achieve business objectives. Business development: • Develop and implement Retail strategies to achieve sales targets and business objectives for the stores. Support negotiations with department stores and landlords. • Analyze market trends and competitor activities to identify opportunities for growth and improvement. • Collaborate with cross -functional teams to ensure alignment of 360 Retail strategies with overall company goals. • Establish relationships with key partners and stakeholders to develop a strong network that will support the success of the business. • Manage new openings in line with business strategy collaborating with key stakeholders: operations, supply chain, merchandising, omnichannel. Team Management and Development: • Build, lead, and develop a high-performing Retail team to achieve set objectives and deliver exceptional client experiences. • Provide ongoing coaching, training, and performance management to support team members' growth and success. • Foster a positive work environment that promotes collaboration, innovation, and employee engagement. Client Experience and Satisfaction: • Ensure the highest level of client service is consistently provided across all Retail locations. • Implement and monitor client feedback mechanisms to identify areas for improvement and drive client satisfaction. • Develop and maintain strong relationships with key clients and stakeholders to enhance brand loyalty and reputation. • Develop VIC strategy to promote brand image. Operational Excellence and Profitability: • Oversee Retail operations, including inventory management, store layout, and visual merchandising, to maximize efficiency and profitability. • Ensure compliance to Internal Control policies and Audit readiness. Minimum 10 years of related experience in retail/luxury industry Bachelor’s degree Strong in commercial and customer service mindset Outgoing, dependable, and pro-active team player Good organizing and follow-up skills Excellent interpersonal, communication and networking skills Ability to generate trust among both coworkers and clients Strong business acumen, result-driven, goal-oriented, capacity to implement all needed initiatives and demonstrate commercial creativity Proficient in MS office, CRM and retail tools