Retail Executive

Richemont, l'un des leaders mondiaux du secteur du luxe, compte plusieurs Maisons spécialisées dans la joaillerie, l'horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et de savoir-faire et Richemont s'efforce de préserver l'héritage et l'identité propres à chacune d'entre elles. Parallèlement, nous nous engageons à innover et à concevoir de nouveaux produits en accord avec les valeurs de nos Maisons, à travers un processus de créativité permanente. YOUR MISSION: Mainly found at Maison HQ, analyses and identifies business development opportunities, optimizes operations to gain efficiency and reach operational excellence. Proactively recommends action plans to increase boutique team productivity. HOW WILL YOU MAKE AN IMPACT? Sales Data Analysis and Support Data analysis performance o SAP friendly experience including BI report and web base report is recommended o SAP Process optimization - ​ Collaborating with HQ IT and local IT stakeholders to configure and customize the system to meet the specific needs of the Maison needs - ​ Identifying areas for improvement in the business processes and working with IT to optimize them within the SAP system. o Training and support - Providing training and support to stores on using the SAP system effectively for their regular tasks Store performance analysis o Regular analysis (Daily/ Weekly/ Monthly/ Yearly) on Sales and KPI by door o Sales target and LE planning by door - To achieve monthly sales target and managing KPI - Monthly base performance analysis by Store / Staff o Promotion / Event sales data & Incentive result analysis and report by Area / Channel o Promotion scheme proposal and follow-up Regional presentation preparation o Retail & CRM document preparation for Monthly Global meeting o Store visit materials preparation for MD/ International visitors Sales Operation and Team Support After Sales (Leading role) support : Customer Service o Direct Communication to HQ o Support / Follow up on store issues CRM / Clienteling analysis support o VIC Segmentation tracking and analysis by door o CRM data collect and analysis o Handle CRM KPI and client data including reassignment o Support client event & in-store animation Store duty / Overtime data collection for report Financial issue support o Stock taking scheduling and follow up o Deposit/ Manual Invoice and other related issues communication follow up Regular meeting arrangement o Boutique Manager meeting, Brand meeting Newsletter (Leading role) o Collect data from function and Release HOW WILL YOU EXPERIENCE SUCCESS WITH US? - Bachelor's Degree or Equivalent Level - Minimum 2-4 years of experience in retail industry - Good English communication skills - Proficiency with MS Office software including Excel, Powerpoint and other retail program - Team player with communication skills - Dynamic and proactive personality - Strong numeric sense and great attention to details #Richemont #WeCraftTheFuture