Product Trainer

TITLE: Retail Trainer REPORTS TO: Retail Training Manager MAJOR RESPONSIBILITIES 1. Training Delivery & Facilitation • Deliver engaging and impactful training programs for new and existing employees, including onboarding, product knowledge, client experience, and selling skills. • Adapt training content and delivery methods to meet the needs of diverse retail audiences. • Support the implementation of global training initiatives. 2. Training Content Preparation & Translation • Translate, and localize global training materials while preserving its standards and learning objectives. • Prepare high-quality training content, presentations, participant materials, and supporting resources. • Ensure all training materials are accurate, well-structured, and delivered within agreed timelines. • Partner closely with regional and global teams to support content implementation and knowledge transfer. 3. Training Coordination, Logistics & Administration • Plan, organize, and coordinate all training logistics, including venue arrangements, participant communications, training materials, and scheduling. • Maintain accurate training records, attendance tracking, and follow-up documentation. • Support training events, workshops with strong attention to detail and operational excellence. • Manage multiple tasks and priorities simultaneously while meeting deadlines and maintaining quality standards. 4. Retail Excellence & Business Partnership • Maintain a strong understanding of the retail environment, store operations, and client experience. • Build trusted relationships with stores, merchandisers, HR, and cross-functional teams to identify development needs and support business priorities. • Collaborate effectively across departments to ensure smooth communication and successful execution of training initiatives. • Demonstrate flexibility, professionalism, and accountability in a fast-paced environment. REQUIREMENTS & CAPABILITIES • Minimum 5 years of experience in Retail Training, Learning & Development. Preferred experience within luxury retail. • English proficiency required to support global and regional training programs. • French language skills and in-store trainer experience are a plus. • Strong presentation, facilitation, and communication skills. • Excellent organizational and project management skills. • Ability to manage multiple tasks and consistently meet deadlines. • Demonstrated ability to collaborate effectively with diverse stakeholders and build strong working relationships. • Proactive, responsible, and self-motivated, with the ability to perform professionally under fast faced working environment. • Open-minded and eager to learn, with a continuous growth mindset. • Passion for people development, retail excellence, and continuous improvement.