Order Management Intern

Responsibilities • Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts • Inclusive of Retail Partner and FSS • Inclusive of saleable/non-saleable • Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for: • Order management validation • Shipments • New launch and promotional program allocations • ELC-owned counter requirements • Door opening • Service level details • Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions • Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met • Proactive management with commercial team to alert on out-of-stock situations • Alert commercial team of inventory status including counter inventory • Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level • Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules • Process approved returns orders • Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc • Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems) • Produce daily/weekly sales report to track actual orders vs target Requirements • Bachelor Degree in Business, Supply Chain or any relevant disciplines • Proficient in English in both written and spoken is a must • Attention to detail and the ability to work independently • Detail-oriented, organized and an ability to prioritize and manage workflow • Ability to change focus when needed, while making regular progress on assigned work/projects