Qui sommes-nous ? Une Maison de Haute Joaillerie forte d'un héritage fort qui promeut un savoir-faire d'exception dans un environnement enchanteur et créatif. Notre Maison recherche des talents qui contribuent au développement et à la transmission de leur expertise avec soin et sans compromis. Chez Van Cleef & Arpels, vous serez entouré d'experts passionnés et contribuerez à de nombreux projets innovants, permettant à notre Maison de se réinventer régulièrement. Chez Van Cleef & Arpels, nous sommes fiers d'embaucher des talents issus d'horizons et d'expériences variés. Nous sommes convaincus que lorsque la diversité et l'inclusion sont pleinement acceptées et encouragées, la créativité et le savoir émergent pour atteindre l'excellence. Are you a good match? • Do you have b asic knowledge /experience of e -com logistics, order management and e-com system ? • Do you have good communication and collaboration skills with structured problem-solving skills that is c lient & service oriented ? • Do you have attention to details? • Are you proactive and self-motivated? • Do you have n ative Japanese and intermediate r eading/ w riting English skill s? If this is the case, then we would love to hear from you! What are we expecting from you? With the growing and dynamic context for Online, the Online Retail Operations Coordinator supports the efficiency of the day-to-day operational activities and makes sure that the VCA e-boutique continues to provide excellent service and experience levels to our clients. • You will monitor and manage all web and phone orders with an anticipative mindset, including sales and shipment, returns & exchanges, delivery issues, special client requests & complaints through contact with key Online Retail stakeholders. • You will arrange stock transfer from e-boutique to boutique vice versa. Raise request to supply chain team in case of stock shortage. • You will act as SAP key user: reporting issues and perform testing for releases. • You will support the implementation of new IT tools, processes, and projects. More than a job …We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations. The Re cruitment P rocess: Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet with HR, Online Retail Senior Manager, Regional Retail Director, and Japan President.