Omni Retail Services & Experience Executive At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity. Today, as we continue our exciting expansion across the UK, we’re looking for passionate, driven individuals to help shape the future of prestige beauty in one of the world’s most dynamic retail markets. The Opportunity This is an exciting opportunity to support the delivery of Sephora UK's customer experience, service, digital and engagement strategy across our retail estate. Working closely with the Omni Retail Service & Experience Manager and cross-functional teams, you'll coordinate key programmes, analyse performance, support retail initiatives and help ensure consistent execution across stores. From enhancing the customer journey and supporting service excellence to driving engagement and digital adoption, you'll play an important role in shaping how clients experience SEPHORA every day. What you’ll be doing… Support the delivery of Sephora UK's customer experience and service strategy across all storesCoordinate the Mystery Shop Programme, reporting insights and supporting action plans that drive continuous improvementSupport the delivery and ongoing development of the Quiet Hours Programme and wider accessibility initiativesIdentify opportunities to enhance the customer journey and in-store experience through feedback, insights and performance dataSupport the execution and performance of Sephora UK's Redeemable Services offerCoordinate Brand Partnered Services and retail activations to drive client engagement and store trafficMonitor service utilisation, customer satisfaction and commercial impact, providing recommendations for improvementMaintain service documentation, communications and performance reportingSupport the rollout, adoption and optimisation of in-store digital tools and technologiesGather store feedback and monitor digital tool performance to support continuous enhancementCoordinate retail engagement initiatives, including the annual Retail Summit, recognition programmes and internal communicationsCollaborate with store teams and cross-functional partners to deliver retail projects and campaignsTrack and report on service, customer experience, digital and engagement KPIs, producing dashboards, insights and presentations for key stakeholders What you’ll bring… You'll be highly organised, commercially aware and passionate about creating exceptional customer experiences. Comfortable managing multiple projects and stakeholders, you'll combine strong analytical skills with a collaborative approach, using data and insights to support decision-making and drive continuous improvement. Experience within retail, customer experience, operations, service or project coordination environmentsStrong analytical skills with experience using customer, service or operational data to identify trends and opportunitiesAbility to manage multiple projects and priorities in a fast-paced environmentExcellent communication and stakeholder management skillsStrong attention to detail and ability to maintain accurate reporting and documentationExperience creating presentations, reports and business updates for senior stakeholdersConfidence working cross-functionally and building strong relationships with store teamsInterest in omnichannel retail, customer experience and digital innovationProactive, solutions-focused mindset with a willingness to identify opportunities and drive improvements This role will be London based but require frequent travel to stores across the UK. Beautiful Benefits at SEPHORA UK When you join SEPHORA, you’re joining a team that we truly value and our benefits reflect that. Here’s what you can look forward to: Private Healthcare, Life Assurance and Private Pension from day one.Competitive pay that grows with you, including annual salary reviews.A generous employee discount across the world’s best beauty brands.A paid day off on your birthday.Access to a wellbeing and perks platform.LVMH Heart Fund support.Generous holiday allowance, with the option to buy more.And more… Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. We welcome applications from all suitably qualified candidates. Please note that we are unable to provide visa sponsorship for this role, so applicants must have the right to work in the UK at the start of employment and will be asked to provide relevant evidence.