Lieu Bullring Address: Unit 739 Bullring Moor St Birmingham, Herefordshire B5 4BU Royaume-Uni Job Title: Lead, Experience Chez Canada Goose, nous nous engageons à produire les meilleurs vêtements pour les conditions météorologiques les plus extrêmes au monde. Nous fabriquons des vêtements innovants et de haute qualité au Canada depuis plus de 50 ans. Des stations de recherche au pôle Sud et à l'Extrême-Arctique canadien aux rues de New York, Stockholm, Paris, Toronto et Tokyo, les gens portent nos vêtements parce que nous avons la réputation de fabriquer des produits de qualité, qui sont fonctionnels et qui ont du style. Nous gardons tous nos sites de production chez nous, au Canada parce que nous avons un savoir-faire exceptionnel. Nous sommes convaincus que cela est primordial pour l'intégrité de Canada Goose et la qualité de nos produits.Nous pensons que personne ne peut mieux faire. Mais il y a une raison encore plus importante. Le froid fait partie de notre identité nationale, et il n'y a pas de meilleurs juges pour la qualité de nos produits que ceux pour qui ils sont conçus — et ceux qui les inspirent. Nous sommes fiers de savoir que les Canadiens comptent sur nous pour les protéger dans des conditions de froid extrêmes.Nous restons au Canada parce que c'est ce qui nous définit. Demandez à ceux qui s’y connaissent. Présentation générale du poste What You'll Do: Deliver and model a superior customer service journey reflective of Canadian Warmth that translates into an exceptional customer experience; track, report and measure relevant KPIs. Teach, coach, and demonstrate service and selling behaviours that drive relevant KPIs and reflect a luxury culture and help each team member become a highly accountable and effective brand representative. Address customer issues and coach team on resolutions. Lead culture of clienteling, ensuring Brand Ambassadors are fostering consistent, elevated engagement with top clients by leveraging provided tools. Support a culture of talent development and ongoing education for the store team. Maintain an inclusive and diverse working environment. Lead, execute, and follow up on all educational initiatives and strategies. Actively coach and develop team members to improve performance and foster growth. Continuously coach selling and service behaviours that drive Brand Ambassador performance and enhance the customer journey. Inspire and support an outstanding employee experience and drive Employee Engagement. Maintain an open-door environment that encourages feedback and discourse. Support store management team in recruitment efforts aimed at building external network of talent. Teach, coach, and ensure consistent use of strategic tools – communications platform, payroll management, queue management, learning management, virtual appointment platform. Partner with key cross functional teams to ensure the physical store space is maintained at the highest level. Achieve or exceed sales targets including both the top and bottom-line results. Continuously analyze key performance indicators and support action plans that drive performance. Partner with store management to ensure store has adequate resources to achieve and exceed performance goals. (e.g., inventory, labour). Let's Talk About You: 2 to 3 years of leadership experience in a related industry. Bachelor’s Degree in a related field is preferred Experience working with luxury lifestyle brands is an asset. Previous Flagship or high-volume traffic experience is an asset. Experience in guest relationship management tools. Payroll and expense management. Solid understanding of retail math and metrics; using analytics to drive the business. Guest experience enthusiast, driving performance through internal KPIs. Analytical driver with keen attention to detail. Is agile and able to quickly change course as needed. Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday). Strong time management and organizational skills, ability to multi-task in a fast-paced environment. Proficiency in another language is an asset. Nous remercions sincèrement tous les candidats de l'intérêt dont ils ont fait preuve pour rejoindre l'équipe Goose, mais seuls les candidats retenus pour un premier entretien seront contactés.