Lieu Phipps Plaza Atlanta Address: Unit 1074C - 3500 Peachtree Rd NE Atlanta, Géorgie 30326 États-Unis d'Amérique Job Title: Lead, Experience Chez Canada Goose, nous nous engageons à produire les meilleurs vêtements pour les conditions météorologiques les plus extrêmes au monde. Nous fabriquons des vêtements innovants et de haute qualité au Canada depuis plus de 50 ans. Des stations de recherche au pôle Sud et à l'Extrême-Arctique canadien aux rues de New York, Stockholm, Paris, Toronto et Tokyo, les gens portent nos vêtements parce que nous avons la réputation de fabriquer des produits de qualité, qui sont fonctionnels et qui ont du style. Nous gardons tous nos sites de production chez nous, au Canada parce que nous avons un savoir-faire exceptionnel. Nous sommes convaincus que cela est primordial pour l'intégrité de Canada Goose et la qualité de nos produits.Nous pensons que personne ne peut mieux faire. Mais il y a une raison encore plus importante. Le froid fait partie de notre identité nationale, et il n'y a pas de meilleurs juges pour la qualité de nos produits que ceux pour qui ils sont conçus — et ceux qui les inspirent. Nous sommes fiers de savoir que les Canadiens comptent sur nous pour les protéger dans des conditions de froid extrêmes.Nous restons au Canada parce que c'est ce qui nous définit. Demandez à ceux qui s’y connaissent. Présentation générale du poste As a key member of the store leadership team, the Lead - Experience is responsible for creating highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You are the ultimate champion for best-in-class service and are passionate about owning the selling floor. You provide in the moment feedback to the team, always ensuring an elevated customer experience. You contribute to a positive and productive work environment by consistently achieving goals, championing the team, and supporting a profitable business. You are a steward of Canada Goose’s values and culture. What You'll Do: Deliver and model a superior customer service journey reflective of Canadian Warmth resulting in exceptional customer experiences; track, report and measure relevant key performance indicators (KPIs). Guide, coach, and demonstrate service and selling behaviours that drive relevant KPIs, reflect a luxury culture and help each team member become a highly accountable and effective brand representative. Address customer issues and coach the team on resolutions. Lead a culture of clienteling, ensuring Brand Ambassadors are fostering consistent, elevated engagement with top clients by leveraging provided tools. Support a culture of talent development and ongoing education for the store team. Maintain an inclusive and diverse working environment. Lead, implement, and follow up on all educational initiatives and strategies. Actively mentor and develop team members to improve performance and cultivate growth. Inspire and support an outstanding employee experience and drive Employee Engagement. Maintain an open-door environment that encourages feedback and discourse. Support the store management team in recruitment efforts aimed at building an external network of talent. Coach, and ensure consistent use of strategic tools including communications platform, payroll management, queue management, learning management, virtual appointment platform etc. Partner with key cross functional teams to ensure the physical store space is maintained at the highest level. Achieve or exceed sales targets including both the top and bottom-line results. Continuously analyze key performance indicators and support action plans that drive performance. Partner with store management to ensure the store has adequate resources to achieve and exceed performance goals i.e., inventory and labour. Let’s Talk About You: 2 to 3 years of leadership experience in a related industry. Experience working with luxury lifestyle brands in Flagship or high-volume traffic locations Experience using customer relationship management tools, Solid understanding of retail math and metrics and using analytics to drive the business. Guest experience enthusiast with a keen attention to detail, driving performance through internal KPIs. Is agile and able to quickly change course as needed. Strong time management and organizational skills with the ability to multi-task in a fast-paced environment. Ability to stand for long periods of time and flexible to work retail hours including evenings, weekends, and holidays. Proficiency in another language is an asset. Nous remercions sincèrement tous les candidats de l'intérêt dont ils ont fait preuve pour rejoindre l'équipe Goose, mais seuls les candidats retenus pour un premier entretien seront contactés.