Job Overview - The Junior Personal Shopper will be responsible for managing and developing a portfolio of newly eligible clients by delivering a high-touch, sales-driven personal shopping service. The role is accountable for building strong client relationships, providing personalised styling and product advice, and delivering consistent commercial results while ensuring an exceptional omni-channel customer experience that drives satisfaction, loyalty, and spend. What you'll be doing - • Building and growing a portfolio of engaged clients through approved customer acquisition channels • Establishing and maintaining regular, personalised engagement with assigned clients to strengthen brand loyalty and long-term relationships • Developing a strong understanding of individual client profiles, preferences, shopping behaviour, and lifestyle needs to tailor recommendations and interactions • Actively nurturing relationships to increase engagement and spend across omni-channel platforms • Delivering against individual sales targets and KPIs through proactive client engagement and structured selling techniques • Identifying and prioritising sales leads and opportunities in a timely manner • Implementing creative selling approaches and pre-sales initiatives to maximise conversion and revenue • Minimising missed sales opportunities by leveraging internal product sourcing channels and stock availability • Managing waiting lists and client communications to optimise pre-sale and high-value order opportunities • Providing personalised styling advice, product recommendations, and brand updates to support informed client purchasing decisions • Maintaining strong product, brand, and trend knowledge, with the ability to translate this into relevant and engaging client conversations • Demonstrating strong familiarity with omni-channel platforms, stock availability, and systems to respond effectively to client enquiries • Supporting clients throughout the end-to-end order journey, including order placement, monitoring, delivery coordination, and after-sales care • Identifying and escalating commercial or technical issues impacting the customer experience • Leveraging omni-channel tools and brand activations to transition digital client relationships into in-person engagement where relevant • Using client insights gathered through omni-channel interactions to deepen understanding of client style, preferences, and expectations • Supporting experiential initiatives aimed at increasing client engagement and loyalty • Sharing client insights, shopping trends, and feedback with internal stakeholders including Trade, Rewards, Buying & Merchandising, Marketing, Planning, and Digital teams • Providing accurate and timely sales and client performance reporting as required • Collaborating with Customer Care, Warehouse, Logistics, and Digital Commerce teams to ensure seamless service delivery What We’re Looking For - • Bachelor’s degree, preferably in Fashion or any related field • 1–2 years of experience in luxury retail, e-commerce, or a client-facing sales role • Digital or omni-channel exposure preferred • Strong client-facing sales capability, including needs identification, recommendation, and closing • Solid knowledge of products, brands, and trends, particularly in Womenswear or Menswear • Good understanding of online retail systems and customer experience tools • High personal drive, resilience, and commercial ambition • Strong customer-centric mindset with a proactive sales approach • Ability to operate effectively in a fast-paced, performance-driven environment • Strong communication skills with confidence engaging high-value clients • Analytical ability to identify shopping patterns and client preferences • High attention to detail and service quality What We Offer - • Dynamic and collaborative workplace culture. • Opportunities for professional development and career growth. • Competitive salary and comprehensive employee benefits. • Employee discounts and access to exclusive product promotions. Ready to make an impact in our VIC Team? Apply now!