Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at careers.lovisa.com The Role IT Support Analyst provide Level 1 and technical support for Lovisa Stores, Support Centres, and Warehouses. The Team maintain hardware, server/network infrastructure, PCs, and peripherals, while ensuring IT security and assisting with new store setups. They collaborate with other IT teams to resolve incidents worldwide and contribute to continuous service improvement. About You • Education in Information Technology or related discipline. • Strong written and verbal communication skills • Analytical mindset with a proactive, can-do attitude. • Ability to manage tickets and reports with punctuality and accuracy. • Flexible, coachable, and able to work outside normal business hours when needed. • Knowledge of English is essential • Other European languages are a plus, particularly German, Italian, French or Dutch. Benefits • Opportunity to work with a global service delivery function. • Exposure to various IT services across different regions. • Part of a supportive team with ongoing development opportunities. • Contribution to company projects and operational priorities. We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.