About GO Outdoors: G O Outdoors (‘GO’) focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value. O ur Members Card scheme allows us to help people step into the outdoors whether it's to go walking, camping, cycling or fishing. These l arger format stores display unique product areas and displays, housing strong exclusive brands such as Hi - Gear, North Ridge and OEX . Several GO stores also now benefit from specialist sections for fishing and equestrian leveraging off the specialist knowledge and reputation at Fishing Republic and Naylor s’ respectively. Role Overview: M ake GO an unbeatable place to shop through delivering exceptional service which has customer s at the heart . Deliver exceptional store standards by following processes, policies and principles helping us become the nation’s favorite outdoor retailer. Key Duties/Responsibilities: • Engage customers following our service model . • Support a culture of exceptional customer service and win customers for life by exceeding their expectations. • Play your part in creating a safe and compliant operating environment for all colleagues and customers. • Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions. • Follow processes and policies in line with expectations. Skills/Experience/Knowledge preferred : • Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team. • Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. • Experience of effecively prioritising workload to achieve team goals and objectives. • A passion for customer service and a proven record of delivering excellence in this area. • Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Ma nager. Behaviours: • A positive role model that champions GO’s vision, purpose & values. • Brings passion and energy to their work and uses this to create an unbeatable team. • Ha s a learning mindset, open to ideas and embracing change. • Demonstrates a high level of self - awareness and empathy. • Works collaboratively with their team. • Show resilience and has the tenacity to bounce back. • Takes responsibility for their impact on the c ustomer. • Maintains a high level of personal integrity. • Timely and punctual with all deadlines. • Deals with multiple issues whilst working under pressure

Gloucester Go Outdoors