Floor Manager (Service Coach) - New Nike London Flagship

Floor Manager (Service Coach) - NEW NIKE LONDON FLAGSHIP Start Date : October 2026 Do you know, what we are missing to create the best retail team on the globe? Someone like YOU ! In our NIKE Retail Stores we use special job names for our positions: a department manager is called "Coach", As a Coach you are: • Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers • Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere • Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor) • Identifying and improving areas based on feedback given by consumers • Being a brand ambassador for NIKE’s initiatives including training your team • Ensuring that the store complies with all NIKE standards and guidelines • Cooperating with your business partners across stores and HQ More specifically, this role consists of the responsibilities detailed below: COMMERCIAL • Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards • Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards • Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store. • Being responsible for monthly initiative launches • Using our reporting tools to make the best commercial decisions • Achieving accurate inventory to fulfill digital orders ATHLETE EXPERIENCE • Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose) • Leading team Engagement on NIKE Community Ambassador activities • Partnering with senior store leadership, you will oversee the hiring processes including onboarding • Being responsible for store scheduling • Working collaboratively with store team to implement & maintain a positive NIKE culture CONSUMER EXPERIENCE • Leading by example and the delivery of our sales floor service and bring the consumer journey to life • Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers • Completing specific training and share completion with athlete services • Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership What you get: • Attractive salary that evolves with the market and experience • Opportunity on receiving monthly bonus payments • Attractive online and in-store employee discounts • Attractive Benefits Package, Pension & Share scheme • Exciting development and career opportunities • Regular training on leadership, sales and products • A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I) • Staff dress to represent NIKE and foster our team spirit • Access to sports activities • Opportunities to participate in unique NIKE moments What you bring : • A passion for NIKE and/or love of sport • Experience in retail and/or leadership positions • Very good command of English language (written and spoken) • Experience and competency in serving exceptional consumer service • Ability to coach and develop a strong team • Strong focus on communication • Flexibility to work in shifts and on weekends Watch this video to find out about the atmosphere in our stores and learn more about our store traditions . Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.” ? Apply now, easy way online. We are waiting for you!