Events & Crm Coordinator - Temp

Richemont, l'un des leaders mondiaux du secteur du luxe, compte plusieurs Maisons spécialisées dans la joaillerie, l'horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et de savoir-faire et Richemont s'efforce de préserver l'héritage et l'identité propres à chacune d'entre elles. Parallèlement, nous nous engageons à innover et à concevoir de nouveaux produits en accord avec les valeurs de nos Maisons, à travers un processus de créativité permanente. OVERVIEW The Events & CRM Coordinator plays a key role in supporting the execution of the Maison's client engagement strategy across UAE & KSA. Working closely with the Events & CRM Manager Middle East, this is a vital role by bringing the Maison's vision to life through elevated client experience, fostering client relationship, and boutique activations. KEY RESPONSIBILITIES CRM & Client Experience • Support in developing and executing monthly CRM campaigns aligned with business priorities and commercial objectives • Support boutiques in organizing personalized client experiences, personalized private appointments • Create seasonal product catalogues tailored to each market’s assortment, as well as bespoke catalogues upon boutique request • Consolidate and report monthly Bloom KPIs, ensuring accurate tracking and timely updates • Extract monthly client birthday lists and coordinate with boutiques to ensure client treatments are executed on time • Manage CRM data and perform client reassignment when needed Events • Coordinate and execute all events and activations, both in-store and external, ensuring seamless delivery • Support in sourcing and managing suppliers, vendors, venues, and talent while adhering to budget allocations and Maison standards • Liaise with HQ (CRM, VM, Events teams) to obtain event approvals and ensure alignment with global guidelines • Oversee all operational requirement for the event, including permit, logistics, supplier deliveries, and store set-up • Capture event content and prepare comprehensive post-event reports, including qualitative feedback and performance results PR Coordination • Liaise with the PR agency on sample requests for editorial shoots with partners • Collect and consolidate monthly PR performance reports for regional reporting • Coordinate with the Merchandising team to identify key investment pieces for each collection and share relevant assortment with the PR agency for press sample selection Business Development • Conduct monthly competitor benchmarking across marketing: CRM initiatives, client experiences, events, and media activities • Perform regular market research on competitor brands and identify regional trends and best practices Administration • Raise and monitor IT support tickets, ensuring timely resolution of system-related issues • Coordinate the setup of new boutiques on ViewApp and Rendez-vous platforms • Manage user access requests for new joiners and coordinate access modifications or extensions across relevant retail systems • Manage vendor creation, purchase orders (POs), amendments, and extensions • Coordinate invoice submission and follow up on payment status with Finance • Maintain organized records of all A&P invoices PERSON SPECIFICATION: • Bachelor’s Degree in Business Administration, Marketing, Communications, Design, or a related field.) • Interest in Fashion, passionate about luxury experiences, and has an eye for product • Strong organizational skills and high creativity • Ability to work autonomously, with a high level of responsibility and accountability • Effective communication and presentation skills • Self-motivated, driven individual • Proficiency in MS Office Suite (Word, Powerpoint, Excel, etc.) • Arabic language is a plus At Chloé, we are committed to promoting employment that is inclusive and respects diversity. Our workplace fosters a sense of community, encourages creativity and initiative within our House. #Richemont #WeCraftTheFuture