Description Sales and Customer Service • Work closely with sales manager to develop strategies to achieve retail targets, drive rankings in store and to address shortfalls in the counter’s performance. • Drive retail sales to ensure all daily, weekly, monthly targets achieved. Track and monitor progress via the daily Business Record. • Set and allocate individual sales and service targets based on working shift/performance to ensure that the team target is consistently achieved. • Monitor and report competitor’s sales trend. • Coach BAs to achieve targets via demonstration, consultation. • Ensure all customer complaints are handled professionally. • Prepare and conduct daily counter team meetings to review team goals, results and to elicit feedback. • Managing general counter management such as display, counter cleanliness, tester, inventory etc. • Manage stock levels through analysing rate of sale, seasonal change and promotional activity. Feedback to brand or retailer on orders for promotions / peak seasons or out of stocks. Ensure correct stock rotation and replenishment. • Ensure Daily Business Records completed accurately and legibly and forwarded to the Office/AC within established time frames. • Ensure Merchandising standards are maintained as directed by the support office. Team Leadership • Understanding and ensuring all team member adhere to brand DNA and expectations such as brand culture, grooming guidelines, service standard, product knowledge, selling skills, team goals/strategies and policies & procedures. • Working with SEE and store team to effectively manage each BA’s working shift, working hours. • Conduct coaching and feedback to each BA’s on their work behavior or performance. • Coach team to ensure all tasks should be aligned with the business which comes from brand/company guideline and share equally to all team members. • Delegate and share responsibilities across team to ensure full understanding of all facets of counter management. • Encourage team to be aware of business performance and participate in raising new ideas and ways of doing things. • Attend and actively participate in all training programs motivating team members. • Help sales manager to source, screen, and co-interview potential BA applicants when required. • Conduct trainings guided by brand sales and education team for all team members or newly hired Bas when required. Relationship/Communication • • Clearly understand and communicate to BAs which comes from the brand or retailers. • Develop and maintain productive business partnership with retailers to ensure good business relationship and environment. • Clearly communicate to the team in timely manner if any notice/announcement, marketing plans and promotional information etc. Qualifications Ability Requirements • Ability to work with flexible roster including evenings and weekends in a fast paced environment. • Ability to work effectively as part of a team. • Training attendance & in-store meeting attendance and facilitation. • Ability to analyze and interpret figures and comments in writing weekly/monthly reports. • Ability to assess customer and staff needs and make recommendations. • Training and coaching of new and existing employees. • Professional demeanour and ability to be flexible and handle change in a positive manner. Physical Requirements • Manual handling activities such as packing, unpacking and lifting of stock and materials. Setting up displayer and events in your location. • Must be able to wear Estee Lauder products. • Must be physically able to stand on feet during shift hours. Relevant Indicators • Excellent customer service skills. • Previous experience in sales/goal driven environment is desirable. • Excellent communication skills, leadership, organizational and time management skills. Personal Attributes • Results Oriented, with high drive to meet objectives and standards. • Pursue goals beyond what is required or expected of them. • Senses others’ development needs and bolsters their abilities. • Anticipates, recognises and meets customers’ needs. • Skilled at winning people over. • Handles difficult and tense situations with diplomacy and tact. • Guides the performance of others while holding them accountable. • Models team qualities like respect, helpfulness and cooperation. • Cultivate and maintain extensive informal networks.

Estee Lauder Companies - Retail Manager (Estee Lauder, La Mer, Clinique) - Auckland Airport - Ft